LOOKING FOR A CONTACT AT QUICKBOOKS THAT CAN HELP WITH SUBSCRIPTION REFUND

Mal1234 · ‎January 04, 2021

Hi I called quickbooks help today really hoping they would have some empathy towards small businesses but they actually do not. I have payed for the payroll subscription all year at $75 per month. i haven't ran payroll even once in 2020 due to the pandemic taking away all my business as i own an event decor company. I kept the subscription hoping for some positive outcome during 2020 unfortunately that did not happen with my business. when i called and expressed my situation the phone support basically could care less and was only offering me a month refund. I HAVE NOT ran payroll at all in 2020 and paid out nearly $900 to them when i have no income with the business. Im hoping i can contact with someone at quickbooks for can help me out with getting a refund. when i asked the lady on the phone she wasn't much help and said i have to go to a website for a refund and thats again only one month. ill go to facebook and send this email to as many help pages as i can to get this sorted so please if anyone can help me i would greatly appreciate it. Its shame how small business put their trust in quickbooks for a main part of a small business when things are normal that during a pandemic they will have absolutely no empathy.Quickbooks you can do better we are just a small business trying to survive.

BettyJaneB · ‎January 04, 2021

I hear you and realize the importance of being able to receive a refund as it would be a big help to you and your business, @Mal1234.

However, account-specific concerns like subscriptions are handled by our Live Support Team.

I know that you've reached out to them already, but contacting them again is the best way to get this issue sorted out. This way, you'll be able to speak with our representatives and discuss this matter while the Community is in a public forum.

Here's how you can reach them:

Click on Help at the top menu bar.
Hit on the Contact Us button.
Enter a brief description of the issue in the What can we help you with? box.
Press on Let's talk.
Select on Get a callback.
Key in your contact details, then tap on Confirm my call.

I'm also adding here a link that you can scan through regarding the refund policy in QuickBooks: QuickBooks Guarantee.

Stay in touch if you need additional information by leaving a comment below. I'm always right here to help.

Mal1234 · ‎January 04, 2021

Hi Betty,

i have done this with no resolution from the quickbooks team, thus i am reaching out to the community for any contact person i can reach out to as i was told on the phone they can not help me which is very disappointing. I'm making this into a public forum so people like me can get some help in the future easily without jumping thru hurdles like what quickbooks is doing to me and my small business. quite frankly this is very discouraging for me to continue my services with such a company who will not show any support in the time of need. I just want a form of contact besides calling again just to get discouraged

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LOOKING FOR A CONTACT AT QUICKBOOKS THAT CAN HELP WITH SUBSCRIPTION REFUND

LOOKING FOR A CONTACT AT QUICKBOOKS THAT CAN HELP WITH SUBSCRIPTION REFUND

LOOKING FOR A CONTACT AT QUICKBOOKS THAT CAN HELP WITH SUBSCRIPTION REFUND

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