Let's ensure your accountant’s access works as smoothly as intended, Tiffany.
In QuickBooks Self-Employed (QBSE), as long as your accountant has accepted the invite sent to their email and followed the necessary instructions to complete it, they will be able to access your account. Please ensure that your accountant has completed these steps.
Additionally, please verify that your accountant is signing in to the correct QBSE login page, as QBSE has a separate page from QuickBooks Online (QBO). If they use the QBO page by mistake, they will see an empty account.
Moreover, you may want to resend the invitation to resolve any lingering access issues by initiating a fresh acceptance process.
If your accountant continues to experience this issue, I recommend clearing the browser’s cache and cookies. Outdated or corrupted files stored in the browser can sometimes disrupt the functionality. Also, please ensure your accountant is using a supported and up-to-date browser, as this improves both performance and security when working with QuickBooks.
If you have any further questions or need assistance with other QuickBooks tasks, feel free to reply here or start a new post in the community forum.
