My Qb app on iPhone opens and immediately shuts down. I’ve updated in App Store and it continues to fail

Thanks for posting your concern with the QuickBooks Online (QBO) app, @easybuild19.

I understand how challenging it is for you to encounter issues when using the QuickBooks Online (QBO) mobile app. Let me provide you with tips on how to resolve them.

Before we start, I'd like to inquire if you're encountering any error messages before immediately shutting down the app or if the app freezes as soon as you open it on your phone. Any additional information you can provide would greatly assist me in identifying the appropriate solution for you.

In the meantime, let's go ahead and try some basic troubleshooting steps, such as resetting the app data.

No need to worry, the process won't result in any loss of company data. It simply clears the app's cache. The QuickBooks Online app functions similarly to a web browser, as it collects cache to speed up the loading of repetitive data and images. However, over time, these files can become outdated and corrupted, leading to problems such as freezing or force closing.

Here's how to reset the app's data: 

1. Launch the Settings app.
2. Tap General and then iPhone Storage.
3. From the iPhone Storage screen, tap the QuickBooks Online app.
4. Select Offload App.

After refreshing, please restart your mobile phone and return to your planning. Check if you can navigate back or exit from there. If you encounter the same issue, proceed to uninstall the QuickBooks Online mobile app and then reinstall it.

You can also check this page to see feature availability in different devices: Compare mobile app features.

Don't hesitate to contact us for additional concerns about the QuickBooks Mobile App. I'm here to assist you in getting back to business as swiftly as possible. Take care and stay safe!

Thank you for the tips. 

I did have to delete the app completely and re install but now it seems to be working again.

I appreciate the help!

Thank you,

Easy build Construction

Hi there, @easybuild19.

It's great to hear that my colleague's solution helped you. Your commitment to taking in the advice offered and using all available resources to achieve your solution is admirable.

We're always committed to delivering excellent customer service and ensuring to handle your concerns. Please reach out if you need anything else. We're always here to help you. Have a great day!

I am having this same problem.  Have offloaded.  Have deleted app and started over.  Still immediately shutting down with no error message. Any further advice?

We appreciate your efforts in trying all the suggested solutions in this thread, mattiniksch. I've got additional details to help maintain a stable QuickBooks Online mobile app experience.

To ensure a smooth and efficient experience while managing finances through the QuickBooks Online (QBO), consider checking your device if it is updated and is running iOS 11.1 or newer.

If the issue persists despite having an updated device, I suggest reaching out to our Customer Care Support team. They can investigate the issue more thoroughly and provide prompt assistance.

To connect with our QuickBooks Live Experts, follow these steps:

1. Click the Help (?) icon in the top right corner of your screen.
2. Select the Search tab.
3. Choose Contact Us and enter a topic to connect with the right expert.

4. Once you make your selection, you can choose to receive assistance through a Callback, by scheduling an Appointment, or by starting a Chat.

For your convenience, we also recommend checking the best hours to contact our Live Experts to ensure you receive timely assistance.

For more detailed steps, please refer to this article: QuickBooks Online Support.

Moreover, you can easily take pictures of your receipts with your mobile device and upload them for record-keeping and tracking in the future.

Anytime you need further assistance with your QuickBooks mobile app, just reach out by leaving a post. We are available 24/7 and would be happy to help you.