My subscription says it's ended. I got it through turbotax self employed and have been using it all year. It says it ended July 2020

Good day, boogieohms.

It's quick and easy to reactivate your QuickBooks Self-Employed. Let me show you how.

Once your subscription is inactive, get the option to resubscribe as soon as you sign in. If not, please follow these steps:

1. From the Gear icon, select the Billing info.
2. Select View options to see different subscription types.
3. Tap Subscribe. Review and update your billing info.
4. Click Subscribe.

You'll want to check this link for the detailed steps: Resubscribe to QuickBooks Self-Employed. Also, visit https://quickbooks.intuit.com/self-employed/ to see the different plans and bundles.

For TurboTax issues, it's best to seek some help from their support.

If you're referring to the free QuickBooks Self-Employed subscription from TurboTax, this issue has been reported already and is currently being fixed. If you haven't yet, please contact our Support Team for updates.

Keep on posting here if you need anything else. I'm looking forward to assisting you again.

No!!like you have multiple posts about. My subscription was through the tax year and given free with Turbotax self employed. I have been using it all year and I went to log on yesterday to update miles deductions and it says my Subscription ended in July. My subscription should still be active and in no way ended in July, since I have been using it every month, and day with my phone to track miles or transactions online. I am always  on it. From what I see, tons of users are now having the problem.

No!!! My subscription shouldn't say it's ended. I use it frequently and got a year through turbotax self employed. I am on it every day to track miles, transactions and so on. I just logged in the other day and it says my subscription ended in July.

In which it didn't, especially since I was using it up to yesterday. This is a huge problem and you have multiple posts, from users who have subscriptions in some way and suddenly can't access there account and it's stating there subscription ended months ago, even if they have been using it till just days ago!!!

It even says in posts from you that you have noticed it the problem!!!

Oh my gosh, me too!  Come on QB, what's going on that our subscriptions have all of a sudden say expired when we've been using all year?  

I checked in our system for any similar reported issues, dragonlady3166.

There's an investigation about the issue you're currently experiencing and our engineers are still looking at its root cause and apply a permanent resolution. 

Meantime, you can use our test-drive account when reaching out to our support. Just make sure that your current QBSE account was logged off so the test-drive will be accessed successfully. The test-drive can be used through this link: QuickBooks Self-Employed Test-Drive.

Thanks for your patience while we're currently looking a fix to this use. Keep us posted if you have other questions. Take care!

The test drive link is no working.  I need to send an invoice and I cannot get through to customer services at all.  This is pretty subpar.

Thanks for joining the thread and letting us know your concern, @psychnini.

As long as your QuickBooks account is signed out, you should access the test-drive successfully. If you already did and it remains the same, you can open an incognito window and use this link here.

Once you open it, you can follow these instructions to contact our Customer Support team:

1. Select Assistant.
2. Type in “Talk to a human.”
3. Enter the same details on the field and then click I still need a human.
4. Choose to Get a callback.
   

Let me know how this goes. We’ll be here to help out.

Good morning all! I'm here with a quick update on the issue above. Our engineering team identified a bug that caused some QuickBooks Self Employed accounts to expire prematurely. The fix is complete and they are rolling it out to everyone affected as we speak, so if you aren't back up and running already, you will be soon! 

Please let me know if you have any questions or need any further assistance on this. I'm more than happy to help. 

Hello all! Great news! All impacted accounts have been restored and you should be able to login to QuickBooks Self Employed as normal. 

Please let me know if you still experience any difficulties accessing your account and I'll be happy to look into it ASAP. 

Hi. Online Quickbooks self-employed is telling me I need to resubscribe but I have a subscription through 05/11/2021. I am unable to login or access my account data online. The app is working just fine. Please advise!

Hi jlh711,

Thank you for taking the time to post today.

I would recommend contacting our QuickBooks Self-Employed support team. That way, they can check the status of your subscription. They have the tools to check it on their end.

If you have other questions, feel free to go back to this thread.