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Thanks for visiting the Community, customerservice21.
Let me route you in the right direction to resolve your subscription concern.
When you separate a QBO company, you’ll have to request a transfer of account. That said, I recommend you get in touch with your accountant. They’ll help move the account to your subscription.
If you’re unable to contact them, I recommend reaching out to our QBO Care Team. They’ll assist you on how to transfer the Master Admin (MMA) role.
You can read through this article to learn more about the process, such as the basics of transferring this role: Change the primary admin user in QuickBooks.
Feel free to visit the Community again if you need more help with QuickBooks. I’m always ready to assist further. Take care and have a great day ahead.
Ask your accountant to transfer the Primary Admin role to your end as mentioned by Rasa-LilaM. Otherwise, you will need a workaround to claim your data as long as the account is still active and you can login as Company Admin.
Is your accountant the Primary Admin of your account?
yes she is the primary admin
Thanks for visiting the Community, customerservice21.
Let me route you in the right direction to resolve your subscription concern.
When you separate a QBO company, you’ll have to request a transfer of account. That said, I recommend you get in touch with your accountant. They’ll help move the account to your subscription.
If you’re unable to contact them, I recommend reaching out to our QBO Care Team. They’ll assist you on how to transfer the Master Admin (MMA) role.
You can read through this article to learn more about the process, such as the basics of transferring this role: Change the primary admin user in QuickBooks.
Feel free to visit the Community again if you need more help with QuickBooks. I’m always ready to assist further. Take care and have a great day ahead.
Ask your accountant to transfer the Primary Admin role to your end as mentioned by Rasa-LilaM. Otherwise, you will need a workaround to claim your data as long as the account is still active and you can login as Company Admin.
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