I recently received an email from Intuit (yes, I verified it is real and has a case ID) stating that my account will be sent to collections in 10 days. I am contacting you immediately because I want to resolve this balance, but I have been unable to do so despite repeated attempts.
I have spent hours on calls and chat with your support team. I have been transferred multiple times, but no one has provided me with a direct way to make payment. My account billing section also does not display a payment option.
To be clear: I am willing and ready to pay. However, I cannot find a legitimate way to complete the payment, and I am concerned about being unfairly reported to collections while I am actively trying to resolve this matter.
Please:
1. Provide me with a secure payment link or instructions to immediately pay the balance.
2. Confirm in writing that my account will not be referred to collections while I am making a good-faith effort to settle this.
This is ridiculous!
