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BellFinance
Level 2

QBDT to QBO Conversion Troubleshooting Question

Hi,

I'm trying to reimport my company file into QBO within the 60 day timeframe. It worked fine the first time, but now when I try to import the company, the process goes right to "We're moving your data to the cloud" with the green progress bars, completes that and takes me to the screen to download the Desktop app, but I never get an email saying that the files are ready. 

 

I have a feeling it's because the conversion process is bypassing the screens where I sign in, pick my company from the list, etc. Do I need to clear my cache, sign out? 

 

Thanks! 

Solved
Best answer September 05, 2024

Best Answers
KimberlyS
QuickBooks Team

QBDT to QBO Conversion Troubleshooting Question

We can start troubleshooting your browser once verified that the exporting process doesn't go through, BellFinance. Allow me to add more details regarding this matter for clarification.

 

Transferring your QuickBooks Desktop (QBDT) will take several hours to complete. However, the actual duration depends on the size of your data. You'll get an email notification when your company is ready.

 

If you didn't receive an email, look for it in your junk mail and spam folders. You can utilize a private window to reinitiate the exporting process if it isn't there. QuickBooks will use your default browser. When accumulated data gets outdated, it causes issues when transferring your file.

 

Please refer to these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

Once done, you can also clear the cache on your default browser to prevent corrupted cache files from interrupting your navigation experience.

 

Additionally, you might want to scan this article to understand the difference within your book after switching from QBDT to QBO: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

 

Moreover, consider browsing this material for detailed instructions to ensure your data are moved accordingly: Learn what to do after you move from QuickBooks Desktop to QuickBooks Online.

 

If there's anything we can help you with when migrating your data between QuickBooks products, leave your queries here using the Reply button below. It's our goal to provide vital information to address all your concerns.

View solution in original post

3 Comments 3
Deity Alpha
Level 6

QBDT to QBO Conversion Troubleshooting Question

Try on the private/incognito browser.

KimberlyS
QuickBooks Team

QBDT to QBO Conversion Troubleshooting Question

We can start troubleshooting your browser once verified that the exporting process doesn't go through, BellFinance. Allow me to add more details regarding this matter for clarification.

 

Transferring your QuickBooks Desktop (QBDT) will take several hours to complete. However, the actual duration depends on the size of your data. You'll get an email notification when your company is ready.

 

If you didn't receive an email, look for it in your junk mail and spam folders. You can utilize a private window to reinitiate the exporting process if it isn't there. QuickBooks will use your default browser. When accumulated data gets outdated, it causes issues when transferring your file.

 

Please refer to these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

Once done, you can also clear the cache on your default browser to prevent corrupted cache files from interrupting your navigation experience.

 

Additionally, you might want to scan this article to understand the difference within your book after switching from QBDT to QBO: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

 

Moreover, consider browsing this material for detailed instructions to ensure your data are moved accordingly: Learn what to do after you move from QuickBooks Desktop to QuickBooks Online.

 

If there's anything we can help you with when migrating your data between QuickBooks products, leave your queries here using the Reply button below. It's our goal to provide vital information to address all your concerns.

BellFinance
Level 2

QBDT to QBO Conversion Troubleshooting Question

Note that I found that this was caused by the simplest of errors. I was signed in to a different Intuit account on QuickBooks Desktop. As soon as I noticed that error and signed out, everything was fine. 

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