QBO account in collections after one failed subscription payment - support can't help

I bet I'd feel the same way if the same thing happens to me, @chrisuk406.

I'm here to make sure you'll be guided to the right support.

I'd really like to check into this for you and take care of it myself. However, as much as I'd like to address this myself, subscription issues require the help of our Support Team.

I suggest getting in touch with our QuickBooks Support to help you with paying for your subscription. They can view your account and check any services or billing attached to your account and provide an alternative way on how you can pay for the service. 

Here's how to contact Support:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. From there, select the Contact Us button and enter your concern in the description box.
3. Once done, select Call us or Get a callback option.

To ensure we address your concern on time, check out our support hours.

If you have any further questions about billing or have other concerns in QuickBooks that needs immediate attention, please tag me anytime. I'm always right here to help you. Have a nice day!

Thank you  AbegailS_.  Somehow, several hours later, my credit card went through after all and my account looks in order. Had I not got a resolution, I guess my only option was to try contacting support again, but what unbelievably poor customer service that left me in a state of panic - downloading reports and data in case my account was going to be unexpectedly closed.  Still can't believe what an awful experience that was.  My trust in this platform just took a huge nosedive!

The same thing just happened to me. I got a new card in the mail and forgot update my new card to the account. I have never missed a payment. I got an email about the subscription not going through the same day the bill was due. I updated my payment method the next day (today). One day after the bill was due  and customer service said and i quote "As per checking the payments history, there was an unpaid balance, and Subscription has entered collections due to failure to collect payment. Since you have updated the payment method already to a valid billing method, the system will attempt to charge again. Once charged the account will exit collections. If no payment is collected in 14 days then it will move to cancelled or inactive status." When asked about the unpaid balance her response was "As per checking the payments history, there was an unpaid balance, and Subscription has entered collections due to failure to collect payment. Since you have updated the payment method already to a valid billing method, the system will attempt to charge again. Once charged the account will exit collections. If no payment is collected in 14 days then it will move to cancelled or inactive status." 

Posting the same response does dot hep