Quickbooks is the single worst thing to happen to my busienss

Hi AP149,

We don't want anything like this to happen.

Since Community is a public forum, I'm unable to ask any confidential information so I can verify the refund. That said, our Customer Care Support team are the ones that can check your account in a more secure environment.

If you have the case number of your previous interactions, you can directly give it to the new one so you won't have to start from scratch.

I've also added this reference as your guide as to what are the charges on your bank statement: Get more details about Intuit charges to your credit card or bank account.

Let me know if ever you have other concerns. I want to ensure that you're able to get a refund. Keep safe!

Thanks, I've called customer care three times since this happened and no one that I speak to, after an hour waiting on each call, has been able to help me. I finally got an email a few days ago from someone saying that he is our new dedicated business rep, but I've been calling and emailing him all week and that has gotten me nowhere, too. That's more hours away from actually running my business wasted on dealing with Quickbooks.

@AP149 

Is your problem related to purchasing additional seats for your license or something else?

My problem is that Quickbooks was never able to get the additional seat that I paid for to work and then instead of refunding my money they decided to charge my credit card an additional $637.85 without even telling me.

@AP149 

In our experiences, you are not allowed to purchase additional seats for QBD Enterprise license. You had to cancel your existing license (and will receive some portion of unused period) and purchase a NEW license. Contact us in private for assistance.  

This isn't what I want you to experience with QuickBooks, AP149.

Let me make it up to you by making sure you'll get a detailed overview of the refund status and the charge made.

 I’ve worked with our team here and submitted a request to investigate this further. I suggest checking for a private message from one of our admin. They have full access to your account and can help solve this issue.

Additionally, you can always visit our Help articles page for reference. There, you can read articles that will guide you in completing your future tasks. 

I appreciate your understanding on this matter, AP149. Please know that I'm determined to get this resolved.

My first purchase was for a multiuser license. That was always what it was supposed to be. Quickbooks just couldn't get it to work.

Thank you, I do appreciate that. I was contacted again yesterday and I did receive a "refund" but it was still less than the charge that I was forced to accept as a renewal for software that doesn't work the way I need it to. At the end of the day I'm still paying Quickbooks more money than I had originally.