Quickbooks Online is saying "Something went wrong" when I try to open the Profit and Loss Detail report. How can I fix this?

Welcome to the Community, @brian-diamondmus.

I understand you are getting an error message "Something went wrong" when trying to run Profit & Loss Detail report in QuickBooks Online.

Currently, if you are using QuickBooks Online Desktop app, there is an ongoing investigation about the customer getting an error when trying to access the Reports tab. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue.

Please know that this is a top priority for us. It will continue to be so until resolved.

I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available. 

Here’s how:

1. Sign-in to your QuickBooks Online company.
2. Click Help (?).
3. Select Assistant tab to get started and get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.

You can then choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

However, if you are using QuickBooks Online in a browser, I recommend troubleshooting the browser you are using.

The stored files in your browser are typically the source of unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.

It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.

• Chrome: Press Ctrl + Shift + N
• Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
• Safari: Press Command + Shift + N

If the steps above will not work, you can use supported browsers as an alternative.

If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.

If the issue persists, I recommend contacting our Customer Care team. You can request a screen-sharing session so they can investigate further the reason for this issue.

For future reference, you can read these articles about managing reports in QuickBooks Online:

• Customize reports in QuickBooks Online.
• Memorize reports in QuickBooks Online.

Let me know if you have questions about running reports in QuickBooks Online. I'm always here to help. Have a great day.

There's nothing helpful in being told "rest assured," is there?

Does not work. Just more stuff to dodge the problem.

I appreciate you for taking the time to perform the steps provided by my colleague above, @_2982. Let me assist you further to ensure you can generate your Profit and Loss report.

If you're using the desktop app for QuickBooks Online (QBO), the recent investigation about having the "Something went wrong. We are working on it" error when trying to generate reports is already resolved by the recent update of our desktop app. You can update the app by following these steps:

1. Select the QuickBooks dropdown menu.
2. Click on Check for Updates.

If you're using QuickBooks Online (QBO) in a browser, I suggest reaching out to our Customer Support team. They have all the tools to safely look at your account, isolate the errors you're having, and help you with resolving them. 

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Click the Search tab and click on the Contact Us button.
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue. 
4. You'll now be provided options on how to connect to our Customer Support.

For more information on reaching out to our Customer Support, as well as support hours and available contact methods, check this article: QuickBooks Online Support.

Additionally, here's how you can customize reports in QuickBooks Online by filtering specific accounts or customers and formatting the layout to display relevant information. It'll also provide you steps in saving, managing, automating, and sharing custom reports, as well as exporting reports in PDF or Excel format and sharing them via email.

The Community is always here if you need more help getting the reports that you need. Please let us know by leaving a reply below.