I know that this hasn't been easy for you and your customers, asorelle.
I'll make sure that this issue will be taken care of as soon as possible.
Since you've already opened a ticket, please contact our Customer Care Team through this link: Contact Payments Support. Our experts will pull up your account and review your previous cases, then perform a series of tests to resolve the issue. You can provide the ticket number to our representative to expedite the process.
Additionally, we're unable to cancel an on-hold or suspended customer payment. It will still go through once the review process is completed. For more information about this topic, you can read this article: What to do if customer payments are on hold.
I've also included an article that will help you determine when QuickBooks deposits customer payments into your bank account.
As always, I'm just a post away if you have any other concerns or additional questions. Stay safe.