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After doing the conversion from Intuit Online Payroll to Quickbooks Online Payroll, I have not been able to log in. This is going on for four weeks with very little contact from Quickbooks Support. The engineering team is working on it is no longer an acceptable answer. I already have an open ticket. This is completely unacceptable to hold our information hostage.
Hi dhuffstetler!
I understand the need to login into your account.
I can see that you posted the same concern twice. One of my colleagues answered already the other post. You can check it here: Click this link.
Additionally, you may visit this page if you need references and tips in managing a business: QBOP Articles.
Leave a comment below if you have additional concerns. Take care!
I will continue to post daily until this problem is fixed. I am looking into other payroll services as four weeks without the ability to access our data is unacceptable.
Still no solution.
I know this hasn't been an easy process for you, dhuffstetler.
Let me make it up to you by making sure you'll get the right support to resolve your login issue.
Since the investigation is still ongoing, I would recommend reaching out to them again. They have full access to your account and can perform some troubleshooting steps to fix this.
You can reach out to our representatives outside QuickBooks by clicking this link: QuickBooks Online Payroll.
Moreover, I encourage checking our Employees and payroll taxes page for reference. There, you can read some of our articles that can help you complete your other tasks.
I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.
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