Unethical Overcharging

Thanks for bringing this to our attention, jackscanlon01. I also appreciate the effort of taking the initiative to reach out to our Live Support team to resolve your concern. This isn't the experience we want you to have.
 
Rest assured, We're here to escalate your case to our Next Level Help team. They'll review your comments and the recent cases that were created.
 
Our support will contact you within 1-2 business days to provide updates on this case.
 
We appreciate your patience and will do our best to assist you. Please feel free to reach out to the Community if you need further help.

Case Number: 15122910030
Re: Refund Request



Here is another nonsensical response to my request for refund...see below, where the representative is trying to claim that I am NOT listed as an authorized contact on an account for a company that I, alone, started 18 years ago, I made the mistake of trying to upgrade to Online from Desktop...I am the ONLY employee and I OWN the company, so how can you use that as a reason to decline the refund. It has become apparent that Intuit needs to take a good look at the auto response bot!! I can't wait for the next response...I may just send this story to my comedian friend to use in her act!!

Dear [removed],

Thank you for contacting Intuit.

We have reviewed your request for a refund. However, we are unable to complete the request since you are not listed as an authorized contact on the account. Should you wish to have your name listed as a contact, you may follow our support article on how to "REMOVED". You may then send another request for a refund.

For additional assistance, feel free to visit our online support center at 

We appreciate your business and hope to have the opportunity to serve you again in the future.


Respectfully,

Chris
Intuit Account Escalations

UPDATE TO THECORPORATE GREED ISSUES I AM EXPERIENCING:

AS EXPECTED, THIS ISSUE WAS NEVER ADDRESSED OR RESOLVED AS THEY INDICATED IN THEIR TYPICAL "CORPORATE SPEAK" RESPONSE TO THIS, NOW BURIED ISSUE, THAT I AM HAVING DUE TO INTUIT/QUICKBOOKS  CORPORATE GREED, SAYING THAT THIS ISSUE WOULD BE ELEVATED TO THE NEXT LEVEL AND TO EXPECT A RESPONSE WITHING 2-3 DAYS. SO FAR, CRICKETS!! I AM APPALLED AT THE TOTALLY UNRELATED EXCUSES THEY GENERATE IN ORDER TO KEEP A CUSTOMER'S MONEY...I GUESS, INSTEAD OF ADDRESSING THE SITUATION FAIRLY, THEY ARE REWRITING THE CODE FOR THE ALGORITHM BOT RESPONSES INSTEAD, WHILE I AM HERE IN MY ONE-MAN SMALL BUSINESS STRUGGLING TO SURVIVE. THAT'S $627 DOWN THE DRAIN BECAUSE OF INSENSITIVE RIGID CORPORATE GREED AND BUSINESS PRACTICES AND NOW, THEY ARE IGNORING THE ISSUE HOPING i WILL GO AWAY! TIME TO LOOK INTO ONE OF THE OTHER ACCOUNTING SOFTWARE OPTIONS.

INTUIT/QUICKBOOK'S PRACTICES AND COLD-HEARTED REFUSALS ARE PART OF THE PROBLEMS IN THIS COUNTRY...SHAME ON THEM!!

IF ANYONE READING THIS POST HAS A SUGGESTION FOR AN ALTERNATIVE ACCOUNTING SOFTWARE, I'd APPRECIATE THE INFO!!

IT IS MIND BLOWING TO ME THAT THEY WON'T EVEN ENTERTAIN OFFERING A REFUND OF A RENEWAL THAT I CANCELED AND THEY WERE INITIALLY DECLINED FOR...I INSTRUCTED MY BANK TO DECLINE ALL TRANSACTIONS FROM QUICKBOOKS, BUT SHORTLY AFTER, QUICKBOOKS SENT IN THEIR INVOICE, PERHAPS USING INTUIT INSTEAD OF QUICKBOOKS AND MY ACCOUNT WAS DEBITED ANYWAY!! 

FYI!!! THE SEEMINGLY FRIENDLY AND ATTENTIVE RESPONSE YOU GET PUBLISHED TO THIS FORUM FROM QUICKBOOKS/INTUIT IS COMPLETELY DIFFERENT FROM THE INSENSITIVE RESPONSE YOU RECEIVE VIA EMAIL. TYPICAL HYPOCRITICAL, 2 FACED, RESPONSE YOU WOULD EXPECT FROM A "HYPOCRITICAL CORPORATION...IN A PUBLIC FORUM, THEY ACT VERY CONCERNED, BUT IN A PRIVATE EMAIL SETTING, THEY ARE COLD AND BRUTAL. LET THEM CHOKE ON MY $627!

LOOK FOR A DAILY POST ABOUT THIS !!

@jackscanlon01 

this unusable software has now cost me $627

Is it regarding your QB Online or QB Desktop?

THIS WAS FOR MY ATTEMPT TO CONVERT TO ONLINE FROM MY DESKTOP VERSION

Did you pay $627 for the first annual price of a new QB Online account? As I know, you can only allow to request a refund within 60 days. Anyway, is there something wrong with your caps lock key?

NOTHING WRONG WITH THE CAPS KEY...I'M JUST INFURIATED ABOUT THIS. NOT SURE IF YOU READ MY ORIGINAL POST BUT IT EXPALINS IT ALL THERE.

Not sure who you are...an Intuit rep or a Quickbooks user, but the CAPS are not intended for you.

I am a member of the community like you and this platform is a public community.

So, in my continuing saga with QB/Intuit, requesting a refund for a canceled service as well as double billing, internally, QB wrote back that my request was denied because I canceled the autopay and also i wasn't an authorized contact for my own, individually owned business of one person...two ridiculous reasons that don't even apply. That was their decision after elevating the issue to the next level. Then, I decided to write to the QB Community complaining about the unethical, greedy corporate decision...Suddenly, it sparked some interest amongst customer support because the issue was brought out for the community to see. After a concerned response promising to resolve it within 2-3 business days...so far it's 2 weeks and no response, so I will continue to take time to broadcast this unfair practice and it's lack of follow up to the community. $627.00 for unusable product! Also worth noting, I only use the software for one company, but QB created a duplicate company with the same name, I assume, to carry out their double billing. To date, i have heard nothing from them except their initial decline and then their hurried promise to take it to the next level. So, there is no other option than to take it to an attorney...not only to recover my funds but to also make others aware of this practice. Recently, [PII removed] has blamed corporate greed on the high prices we face lately, and I disagreed initially...now, after experiencing the corporate greed of a software company, I tend to believe her.

To earlianm, It's been two weeks and no response to your overcharging practices. I am not surprised after ready a few other complaints...no resolution because QB DOES NOT respond after their initial fake concern. I have no other alternative than to seek further action...the money is an issue but the principle is glaringly in need of being brought to light. Until I am told by an attorney, I will continue to let as many people know about this thievery!!

So instead of addressing the issue, I am awarded badges for my contribution to the community forum...next step for the customer service head is to enter DC Swamp politics! Meanwhile, I still overpaid $627 which is an issue that must be like kryptonite to superman...avoid at all costs!!

In May 2024 I was charged my yearly subscription, $1005.94. Then in July I received a call that I owed $899.95 for my yearly subscription? I explained I had already paid for it and the rep asked if I was using the payroll feature. I said no and he said I needed the $899.95 package and not the $1005.94. He said I would receive a refund for the earlier charge. I received an email denying my refund stating it was past the 60-day refund period. I called several times and spoke to a different person each time that said I would receive my refund. Today I received another email denying my refund. So, I have paid double for my service! In fact, I believe they jacked around with me so I couldn't get the refund on the $899.95 either! Very unethical business practice!

Welcome to the club...the excuses they give for refusing to refund our hard-earned money is laughable. In my case, one excuse was that I was not an authorized member on the account, even though I am the sole owner of the business!!! The other excuse was that I canceled the autopay going forward so they couldn't refund my money that was collected already. Luckily, I disputed it with my credit card company and it appears as if the money is back in my account, so that may be a way to battle them. Good Luck

@Carol1944 

Then in July I received a call that I owed $899.95 for my yearly subscription?

A legit salesperson won't bother to call you.