You reached the right support to help you with your W-9 concern, @DandyChux,
Unexpected issues in QuickBooks Self-Employed can be brought about by problems in the web pages. Have you tried accessing the W-9 setup in a private window? This page prevents cookies from being stored on your computer, making it a great place to identify browser issues.
Use any of these keyboard shortcuts depending on which browser you're using:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works, clear your cache. This removes the history or log files so you can start with a clean slate on the regular browser.
However, if you already tried this and still getting the same behavior when clicking on Next button, I highly recommend contacting our Support Team. You can report the problem to our representatives so they create an investigation under your account. Our engineers can run some diagnostics to fix the problem as soon as possible.
Click this link to contact Support: Contact QuickBooks Self-Employed Support
For additional questions or updates about this QBSE W-9 topics, post here again. I'll be right here if you need anything else. Have a nice day!
