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1NTUIT-SUCKS
Level 2

What a horrible company Intuit is!

In order to manage all aspects of QB, there are 4 types of Admin loggings, 1- QB Desktop Admin, 2-QB Users Admin in the desktop, 3- accounts.intuit.com 4- camps.intuit.com . God forbid if previous employee with admin rights ends up dead or terminated on bad terms, then, the business that is paying these stupid people must spend days and hours with their nightmarish support to resolve the issue. I have been struggling for 4 weeks now. Cannot add users as the result yet.  They have me on a vicious cycle now that I keep uploading my DL and my Biz License, and I keep getting "DL not loaded" a couple of days later.  I am going to switch to a different platform and will never look back.

6 Comments 6
Fiat Lux - ASIA
Level 15

What a horrible company Intuit is!

To access CAMPS as Primary Contact is the most important. We always remind our clients to use an email address with their own domain name or those shared among key persons. You can purchase a third party service to reset Admin password to access company files, but not for CAMPS. Finally, you can purchase a 3rd service to convert data from QB Desktop Enterprise to an ERP program or cloud-based accounting application.

1NTUIT-SUCKS
Level 2

What a horrible company Intuit is!

This is the most utter nonsense and irrelevant response I could have received.  You might as well written back about local elections in Tallahassee. :-)

Please read the message and ask me questions if you do not understand.  This will save us time and ink.

1NTUIT-SUCKS
Level 2

What a horrible company Intuit is!

This is the most utter nonsense and irrelevant response I could have received.  You might as well written back about local elections in Tallahassee. :-)

Please read the message and ask me questions if you do not understand.  This will save us time and ink.

Ami_D
Intuit

What a horrible company Intuit is!

Hi there @1NTUIT-SUCKS. First, thank you for sharing your experience here so that I can share with our team. We never want it to be this difficult to make important changes during an already turbulent time. I've also escalated this to our Tier 2 support team so that they can assist in getting this resolved and making sure all of the permissions on your account are adjusted correctly. They should have reached out this morning via phone and email. 

Please let me know if you haven't received that communication, and I'll do all I can to facilitate a connection.

Fiat Lux - ASIA
Level 15

What a horrible company Intuit is!


@1NTUIT-SUCKS wrote:

This is the most utter nonsense and irrelevant response I could have received.  You might as well written back about local elections in Tallahassee. :-)

Please read the message and ask me questions if you do not understand.  This will save us time and ink.


 

@1NTUIT-SUCKS 

This isn't a nonsense. Once you are unable to access your CAMPS as Primary Contact, you will be in a very difficult position. Unless you're being ignorant or just trolling here 8p

Kevin_C
QuickBooks Team

What a horrible company Intuit is!

Hello there.

 

Thank you for sharing your experience here so that we can jump in to help out. I'll reach out to our security team and have them review your case to see what might be happening with your driver's license upload. Someone may reach out soon to further discuss if we need more information to process your claim.

 

If there's anything else I can help you with, let me know, and I'll help you take care of it.

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