What happened to my batch actions drop down box? It is no longer an option on my page. it is grayed out

I can share some troubleshooting steps so that you can get back to work, @chad51.

I've replicated it on my end and it's working fine. When you do batch actions ensure that you select a transaction to make the batch action clickable. Please see the screenshot below for visual preferences.

If the issue persists, let's perform some troubleshooting steps. When we use the browser, we may run into trouble with the browser's cache. Occasionally, the browser will load your cached info instead of updated portions of the page that you desire to view. This can cause a slowdown,  error, or unusual behaviors in QuickBooks.  

You can start by accessing your account in a private browser. This mode doesn't save your searches, visited pages, login details, and cookies. 

Here are the shortcut keys:    

• Ctrl + Shift + P (Internet Explorer or Firefox)
• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)

If everything looks fine, go back to your regular browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with clean trash. However, if the issue persists, try using other supported browsers.   

Once everything's settled, you can browse through this article in case you need assistance managing transactions: Enter Batch Transactions.

That's it. That should get you on the right track. I'm here to provide any additional assistance if you have other questions about batch actions. Have a good one!

When i click on the sales and then the customer tab then pull up one of my customers with several months of invoices, the batch tab is not an option.  there are not boxes to the left to click and selct so i can print all open invoices.

I appreciate you for getting back on this thread, chad51. I'll provide details on how to make the Batch Actions clickable.

One possible reason for the option being grayed out is the unchecked boxes next to your open invoices. 

Since you can't find the checkboxes to choose and use the option, kindly navigate to the bottom of the Customers page and locate the sliding button to see the checkboxes. Here's how:

1. Go to Sales. 
2. Select Customers.
3. Click on your chosen customer to open invoices.
4. Scroll down to the bottom of the page.
5. Once done, drag the sliding button to the left.

For visual reference, I've added a screenshot below.

I've also included this article to know what to do after receiving invoice payments from your customers: Record invoice payments in QBO

Feel free to reach out again if you have any more questions about batch actions. Have a good one! 

I am still not getting the option to select multiple invoices from the Sales>Customers tab.  when I type the customer name it shows me all the open invoices but it does not have the tiny squares to the left of invoices so i can click on mulitple invoices and then select batch actions.  My only option at this point is to select each invoice at  time and that is very time consuming and not user friendly for me.  

I appreciate your prompt response, chad51. Let me share further information to help you print open invoices all at once using the batch action feature in QuickBooks.

Beforehand, may I know if you've tried any troubleshooting steps shared by my colleagues above or accessed your company files through a private browser? Since you've also mentioned the batch action dropdown is greyed out, the option to select multiple transaction boxes should be available. Please refer to the attached images below:

Moreover, you can share screenshots for us to have a visual reference on your end. Any additional details would be much appreciated, as this will help me verify to have a proper workaround for you.

If performing the troubleshooting steps doesn't rectify your concern, it's best to reach out to our Customer Care Team. They have the necessary tools to check your account and conduct further research on what's causing the issue.

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and click Continue.
4. Choose between Chat with us and Have us call you.

Furthermore, you may utilize this resource to help track customer paid invoices and review your business finances:

• Record invoice payments in QuickBooks Online
• Run report in QuickBooks Online

I'll be looking forward to any queries you may have when managing transactions in your file. Feel free to leave a reply to this post, so I can get you covered. Keep safe and have a good one!

yes i tried a private browser and still no batch actions as an option.  I have attached pics as you reccomended.  no batch action is an option and there are no small boxes to the left of the transaction to select.

Thanks for checking back with us and using the steps my colleague has provided above, @chad51. 

Since you're still experiencing this issue, I recommend connecting with our Technical Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. You can use the steps I'm including below to connect with our team directly. 

1. Sign in to your QuickBooks Online company.
2. Click on Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Choose a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

Please let us know how it goes. I'm here if there is anything else I can assist you with. Take care and have a wonderful day ahead!