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Kelly-Richards
Level 1

Why can't I see the dropdown for Custom Form Styles under manage?

I don't have options to customize or see the invoice templates. Is there a settings under manage users I need added to my profile?

Solved
Best answer November 04, 2025

Best Answers
Raldwin_D
QuickBooks Team

Why can't I see the dropdown for Custom Form Styles under manage?

Hello there, @Kelly-Richards.
 
In QuickBooks Online (QBO), only users with administrative roles can access the Custom form styles feature. This limitation is designed to ensure that only authorized personnel can modify key business forms and templates.
 
To use this feature, your master admin needs to assign you as a company admin in the QBO account.
 
Here’s how:
 
  1. Go to the Gear icon
  2. Select Manage usersimage (1).png 
     
  3. Click Add user, then enter the First name, Last name, and Email.
  4. On the Select a role dropdown, choose Company admin.
  5. Hit Send invite.
    image (2).png

    Feel free to reply to this thread if you have further questions and concerns regarding QBO.

View solution in original post

2 Comments 2
Raldwin_D
QuickBooks Team

Why can't I see the dropdown for Custom Form Styles under manage?

Hello there, @Kelly-Richards.
 
In QuickBooks Online (QBO), only users with administrative roles can access the Custom form styles feature. This limitation is designed to ensure that only authorized personnel can modify key business forms and templates.
 
To use this feature, your master admin needs to assign you as a company admin in the QBO account.
 
Here’s how:
 
  1. Go to the Gear icon
  2. Select Manage usersimage (1).png 
     
  3. Click Add user, then enter the First name, Last name, and Email.
  4. On the Select a role dropdown, choose Company admin.
  5. Hit Send invite.
    image (2).png

    Feel free to reply to this thread if you have further questions and concerns regarding QBO.

Raldwin_D
QuickBooks Team

Why can't I see the dropdown for Custom Form Styles under manage?

I just wanted to follow up to check if the resolution we provided helped resolve your issue. Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.
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