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weberhvac13
Level 1

Why doesn't my income $$ on the profit and loss window match my gross sales $$ amount in the taxes window ?

 
1 Comment 1
BettyJaneB
QuickBooks Team

Why doesn't my income $$ on the profit and loss window match my gross sales $$ amount in the taxes window ?

Hi there, @weberhvac13.

 

Welcome to the Community. I'm here to share some insights on why your income on your Profit & Loss doesn't match with your gross sales. 

 

The total sales and total income will not always match because there are transactions that can appear in a data file that will make it unlikely for the Sales Tax Liability and Profit and Loss reports to match. You can compare the two reports to see which transactions are causing the discrepancies.

 

To fix the problem, compare the details of the totals by running the Sales Tax Liability report and the Profit & Loss report.

 

To do that:

  1. Click on Reports at the left pane.
  2. Select on Sales Tax Liability Report.
  3. Choose the correct report basis.
  4. Select the Date Range.
  5. Click on Run Report.
  6. Double-click the Tax amount to see the details of the transaction.

Once done, run the Profit & Loss report and do the same process. If the issue persists, I'd suggest giving our Customer Care Team a call. They have necessary tools such as screen sharing that will help you figure this out. 

 

To reach them:

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. Select the issue or topic.
  4. Click the Green Phone button to see the support number.

This should get you on the right track. Please let me know if you have any other questions. I'd be happy to lend a hand.

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