Why haven't I received my refunds for my canceled yearly subscriptions I getting sick n tired of being told its processing i don't want to hear any more lies i want my $$

Hi there, herediafoods@gma.

I want to help you get your concern addressed right away.

I can see that you've discussed this already with our live agent. Since this is a public forum, we can't mention your private information here. I'd still suggest getting in touch with our Customer Support team to check the status of your refund. They have the tools to verify and expedite the refund process.

Here's how to contact them using a test drive:

1. Go to this link: https://qbo.intuit.com/redir/testdrive_us_advanced
2. Select the ? Help menu on the top-right pane.
3. Click the Contact Us button.
4. Enter your concerns in the box, such as "Follow-up refund request" or "Refund Status."
5. Select Let's talk.
6. Choose how you want to be assisted.
7. Enter your details and confirm the request.

I've also added this article so that you'll what happened to your data after you've canceled it: What happens to my QuickBooks Online data after I cancel?

You can also check this article if you want to come back in the future: How to resubscribe or reactivate QuickBooks Online.

I'll be here if you have other questions or concerns. Tag my name in the comment section to let me know and I'll get back to you. Take care always.

Hello,

It seems like there's a whole lot of BS going around numerous claim to want to help me out but the end result is I'm still with out my refunds and given another date as to when ill receive it because the last person apparently hadn't put in a request for my refund and so on.  I'm tired of all the lies n the back n forth explaining my issue n what's going on im owed for 5 × $1620.00 yearly subscriptions just give me what you took out of my account without my consent nor my acknowledgement to being charged again n again I also asked to expedite these refunds as I had been advised and I was told you don't have an option to that, I asked for a trace on my never received refund that was refunded on 8/24/20 n I was told to wait another 10 days somebody plz help me out here

I appreciate you for getting back to us here in the Community, @herediafoods@gma.

We want to help you with the charges on your account for the yearly subscription. However, this is a public forum, and performing this task can't be done here for security reasons.

I know you already contacted support, but the only way to sort this out is by getting in touch with them. You can speak to one of our representatives by requesting a callback.

If you have the case number from the previous rep, I recommend providing the information to the next support. This way, you will no longer need to explain the full details again and to make the process faster. 

Here's how you can reach them:

1. Click the Help menu and select Contact Us.
2. Provide a short description or tell us specifically how we can help you, then click Let's talk.
3. Click Get a callback.
4. You also have the option to click Message an agent if you want a chat agent instead.

Additionally, here are some helpful references that you can check out about using QuickBooks Online:

• QuickBooks Online Tutorials
• Help articles

Please let me know if there is anything else I can do to help by clicking the Reply button below. Have a great day ahead.

Hi herediafoods@gma I am having same issue. They told me that they have already refunded my subscription fee on March 8th and it’ll take 7-10 business day to reflect on my bank account, it is March 27th and my bank account shows no refund. I’ve been on the phone with intuit at least 10hours and it seems like nobody can solve my problem. Did you end up solving your problem/get your money back? This is stressing me out so much. Thank you so much in advance!! 

I hear your sentiments and I’m here to help you, @Blaubaun83.

Before anything, please know that this isn’t the experience we want you to have.

Since the issue is unresolved, I recommend contacting our customer care team for further investigation so they can also determine why you haven’t received a refund

. I’ll provide the steps below to get you going: 

1. Sign in to your QuickBooks Online company. 
2. Go to Help (?).
3. Select Contact Us. 
4. Enter your concern, then select Let’s talk. 
5. Choose a way to connect with us: 

• Start a chat with a support expert 
• Get a call back from the next available expert. 

Please let me know if you have further questions or concerns about any QBO products or features. I’m available 24/7 to help you. Take care. 

Thank you so much for your response Shang Y.

I did what you said(and I have been doing it already before).....and All they tell me is to call another department, or wait for few more days...it is NOT solving my problem at all. I've been easily over 10h with this issue. my day off is spent on this every week. Who can solve my problem? I am stuck with about $650 yearly subscription fee(charged twice) with canceled subscription(=no subscription).

This is the worst experience ever.