Why is my quickbooks app not showing what's owned to me?

Welcome to the Community, @drew_summerlin,

If you're using the QuickBooks Online (QBO) mobile app, you must ensure that your app and phone OS are updated. This enables your program to run seamlessly.

Most QBO app issues can be resolved by clearing the app's cache. By doing so, you can get a fresh start with QuickBooks and help minimize historical data.

Here's how:

iOS
 

1. Go to Menu ☰ and tap Help & Feedback
2. Tap Refresh Data.
Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
3. Tap Refresh to confirm.

Android

1. Go to Menu ☰ then tap More Options ⋮.
2. Tap Settings then Refresh Data.
3. Tap YES to confirm.

You can also visit: Fix common errors in the QuickBooks Online mobile app for Android.

If the invoices are still not showing, I suggest you uninstall and reinstall the app. For further information, click on these links:
 

• Compare mobile app features.
• How to download the QuickBooks Online mobile app.

Feel free to leave a reply if you need more assistance with invoices in your QBO mobile app. I'm here to help anytime. Have a great day!

My invoice section is still blank on the app main menu

Invoice section on the app at the main menu is still blank. Iv updated everything like yall said. Didn't work.... un installed app and added it back still didn't work. 

Still not working

Still not working. Not showing my invoices total owed at main menu

I did wat u said. Its still not working... look at my pic...

Hi there, drew_summerlin.

Thanks for getting back to us. Allow me to chime in and help ensure this is taken care of for you.

Currently, we haven't received any reports similar to what you're having. Since the issue persists after following the steps shared by my colleague above, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.

Here's how to reach them:

1. In QuickBooks Online (QBO), go to the Help (question mark) icon at the top right.
2. Select a suggested option, or type a question or topic you need help with.
3. Click Contact Us and choose a way to connect with us.

To check for our Support hours, you can refer to this article: QuickBooks Online Support.

For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

Please leave a comment in this thread if you have follow-up questions about invoices or anything else QuickBooks. I'm more than willing to assist. Stay safe.