Why my link account doesn't get updated?

Hi, Peterpoter.

I'd be glad to share some insights on how to update your linked accounts in QuickBooks Online (QBO).

In QBO, automatic updates run seamlessly and start automatically around 10 p.m. PT.

Can you please provide me the name of your bank institution? This will also assist me in checking for any reported issues related to your concern.

In the meantime, you can log in to your bank's website to check for any important notifications or messages that need to be addressed.

If there's no issue with the bank, you can log in back to your QBO account and manually update your bank transactions.

Here's how:
 

1. At the left panel select Bank Transaction.
2. Click Update.
    

You can also manually download bank transactions using a CSV file. Refer to this link as your guide: Manually upload transactions into QuickBooks Online.

I'm adding this article to help you manage and categorize your transactions in QBO: Categorize online bank transactions in QuickBooks Online.

Our community is just one post away if you have more questions about your linked accounts and transactions in QBO. I'm more than happy to help.

I'm having the same issue. Disconnected bank account and can't get it connected again. I can log into my bank account just fine. Wells Fargo Vantage

I'm having the same issue today. Disconnected my bank account and can't get it reconnected. I can log into my bank account just fine. Wells Fargo Vantage

Let's work together to get your bank account connected. Kristin

While reconnecting the account, did you receive any error messages? If so, could you please share the exact error message or a screenshot of it? This information will help us provide a more tailored solution.

In the meantime, please log in to your QuickBooks Online (QBO) using an incognito or private browser. Utilizing these modes prevents the use of your cache, which, although designed to make your browser run faster, can sometimes cause unusual program behavior over time. Here are the keyboard shortcuts for supported browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once logged in, please try linking and updating your bank account again. If it's successful, clear your browser's cache to remove specific issues and help the program run efficiently. Also, you can use other devices and supported browsers to ensure everything works as expected. 

Additionally, ensure to reconcile your accounts to keep them accurate and up-to-date.

Let us know if you have other concerns with your bank's connectivity. We're here to help you in any way we can.

Error message is:

I appreciate your prompt response and the steps you have taken, kristinhasty.

We've received similar reports and are investigating the connectivity issues with Wells Fargo Vantage in QuickBooks Online. Rest assured, we have a dedicated team diligently addressing this matter.

To stay informed about the progress of the investigation, we recommend reaching out to our support team. You can follow these steps to be added to the group of affected users and receive updates via email:

1. Navigate to the Help menu.
2. Select the Search option.
3. Click on the Contact Us button to provide details of your concern.
4. Proceed by clicking Continue.

In addition, we want to highlight relevant resources within QuickBooks that could significantly assist your bank transactions and ensure comprehensive financial management:

• Categorize online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Your patience and understanding are valuable as we work to resolve this matter. If you need further guidance, particularly in managing your bank transactions, or have any related inquiries, please respond below. We are committed to providing you with immediate assistance.

Same here.  This is really great for us folks who have multiple bank accounts.  None of the QBO canned answers do anything. 

Hi. The bank is Wells Fargo. 

I'm also trying to link the information from an app called GetCost and it doesn't seem to get the info as it's in tje app either. 

It just did the first time I link it but then it doesn't stay updated after days. I don't think this quick book have the ability to updated anything correctly. 

Hello Peter1971,

Thank you for sharing that information! As my colleague mentioned, we are still working on the issues, and we will update you once the status has been changed to resolved. We appreciate your patience during this time. Thank you.