I have been using Quickbooks Desktop (QBD) for nearly 20 years and in 2021 they changed to yearly subscription service. I installed in May, and in Oct I kept getting notice from QB that my yearly subscription of Intuit Data Protect needs to be paid but I do not want or need this service. I do not want or need any of the extra bells and whistles that QB thinks are necessary. Only basic QB software and payroll for my taxes.
I contacted customer service to cancel INTUIT DATA PROTECT, they said they canceled INTUIT DATA PROTECT service and what they canceled was my entire subscription!!!! So now nothing works, i get access my company file and my Payroll service ($500!!!) is also useless. I have contacted customer service 4 times to get this corrected and I get no help. Two times I was told they couldn't do anything, the 3rd person told me that everything is corrected and I can use my service as before, not true! Still nothing corrected. Still can't use my software. The fourth representative said she can prorate my original subscription and then I have to buy an new subscription! After 20 years I'm the one jumping through hoops to get QB to work again. They don't even offer you anything for your troubles or try to make you better.
So after approx 8 hours of customer service nothing has been fixed. It's the end of the year and my QBD is useless! Unable to do any of my year-end bookkeeping and taxes!
QB customer service made a mistake and I'm the one having to pay for it! I know my refund request will get denied and that I will have to deal with them again, more waited time! So much for "Helping Small Businesses."
