Wrongly Charged

I'm glad you check this with us, shahzaib.

Looks like your old QuickBooks Online US account is still active. You'll want to make sure this is canceled to prevent the automatic renewal.

Let me walk you through the steps on how to cancel your subscription:

1. Login to your QBO account that you no longer use.
2. Got the Gear icon and choose Account and Settings.
3. Select the Billing and subscription tab.
4. In the QuickBooks section, select Cancel subscription or Cancel online.
   
5. Select Continue to cancel, then select the Continue to cancel button (if it shows on your screen).
6. Follow the next steps.
7. Select Submit and cancel subscription.
8. Click Got it.

I'm adding this article to become more familiar with the process of canceling your subscription in QuickBooks Online: Cancel your QBO subscription or trial.

In terms of the refund, you'll want to reach out to our QuickBooks Team. They can verify if your account is eligible for a refund and if so, they will help you with the whole process.

Here's an article for their updated contact information: Support hours and types.

Additionally, since you've already switched to the UK version of QuickBooks, you might find this resource helpful: Help Articles.

The Community is always open if you have other questions about managing your subscription. I got your back. Have a nice day ahead and take care!

@shahzaib   You have to contact Intuit/ QB directly.  

Good Luck.  

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.
     • Ask the community to get help from businesses like yours.

Support Hours

Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
Advanced, any time, any day.

Hi there, @shahzaib. 

Thank you for taking the time to follow up with us. 

As my colleague mentioned above, you'll want to reach out to the QuickBooks Support Team. This way, they can verify if your account is eligible for a refund. You can use the link I've included below to connect with an agent. 

• QuickBooks Online Support

Please let me know if you have any questions or concerns. I'll be here every step of the way. Take care!