Anyone know if it simply isn't possible to reset the admin password for older versions of Quickbooks?
I've successfully logged into the CAMPS portal and see the license information, phone number, email address, and zip code purchased under, but it just keeps telling me the information can't be verified.
Support says I'd have to upgrade, but they can't tell me if I upgrade whether or not I can reset the password...
Before that, I'd recommend updating your QuickBooks to the latest release version. This involves minor changes or fixes. This is only applicable for the supported versions (2017 and later). You can view this link for more details.
Thanks for getting back to us with more details, dbetlow.
These error codes occur if QuickBooks can no longer receive updates that helps fix minor issues. This is related to the discontinuation policy of QuickBooks.
To get rid of the error codes and reset your password, I'd recommend following the Support Team's suggestion which is to upgrade. Once you've decided to upgrade, I'd recommend select the 2018 version or later because 2017 version will be unsupported on May 2020. This is based on the discontinuation policy.
You can use these links to download and install the new program: