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eric-fitts
Level 2

Statement of financial position comparison report won't show this fiscal year-to-date, only "prior year". How do I make this work?

so, if I enter "this fiscal year to date" or custom dates of 10/1/2019-3/31/2020, it does not give me a 10/1/2019 column with the change column to match, it only shows 3/31/2019.
1 Comment 1
RenjolynC
QuickBooks Team

Statement of financial position comparison report won't show this fiscal year-to-date, only "prior year". How do I make this work?

Hello eric-fitts,

 

Let's do some troubleshooting steps to show the other columns on the report. We can start by opening your QuickBooks Online account in an incognito or private browser. This browser mode will not store cache, so we can check if the column will be displayed. 

 

Next, run the report and choose the date. If the 10/01/2019 column shows up, our final step is to open your regular browser and clear the cache. Here's an article for the instructions: How do I clear my browser cache and temporary Internet files?

 

Alternatively, try using a different browser. 

 

Otherwise, reach out to Customer Care Team so we can check the report further. Before doing so, you can check our support hours here. Then, follow the steps below:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Select Start messaging or Get a callback.

Let us know how it goes, or if you have any additional questions or other concerns. Stay safe.

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