Hi there, @dan-kathy.
I'd happily provide you with the best possible solution to your problem. To do so, please provide me with more information about the text you received and its corresponding ID number.
It would greatly assist us in resolving the issue you are experiencing if you also provide us with screenshots of the message that you've received.
Keep me posted on how it goes for you. I'll be keeping an eye out for your reply. Have a great day!
