The Amazon Business app integration is not working properly. It no longer imports or correctly maps date information. Is there a way to correct this, or is it a know issu

Hello there, sales.

As per checking, I've found an ongoing investigation (INV-97638) regarding customers receiving the "you must specify a date" error in the Amazon business app integration. I recommend contacting our support team to get the issue you're experiencing investigated further and to check if you're one of the affected users of the said investigation.

1. Log in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

In addition, you can check out this article that'll guide you on how to transfer app ownership in QuickBooks Online.

If you have further concerns regarding integrations in QuickBooks Online, feel free to come back here in the Community. We're here to assist you 24/7.

Did you ever get a response?  I have a transaction without a date as well, and no way to import it.

Hello there, Jasper.

Let's perform some troubleshooting steps to ensure that your data from the Amazon Business app imports or correctly maps the date information into QuickBooks Online.

To start with, a full cache may cause Amazon Business transactions to import to QuickBooks Online without a date. I recommend logging into QBO using a private/incognito browser to verify the connection and rule out any webpage issues, as incognito mode doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you'll need to clear the cache of your regular browser. It deletes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative.

If the problem persists, I suggest disconnecting and reconnecting the app. This is done to establish a fresh connection and keep your data coming into QuickBooks with the complete details.

In case you need different guidelines for effectively managing your data or business using QuickBooks, you can visit this article: QuickBooks Online Help articles.

Please add a comment below if you have any further concerns about managing integration with your Amazon Business app in QBO. I'm always here to answer them for you. Keep safe, and have a wonderful day, Jasper.