The "Let's Go" link does not work for the new user. It states that the link is invalid. What do I do?

Hi, @beth110. 

I'll gladly help you with achieving your task in QuickBooks Online (QBO). However, I need more details as to the link you're referring to. Can you tell me the exact link you mean that doesn't work? Are you trying to add a new user to your company? Any additional information would help me provide you with the correct resolution. You can send screenshots as well. 

We'd be looking forward to helping you get through this. Please get back to us by leaving your reply below. 

Hello QB Team!  I am having the exact same issue.  For days now my boss has been sending me the "let's go!! link.  However, every time I click on the link it takes me to a page that says "Wrong link."  Please help!

It's nice to see you here in the Community, RaeLauren13.

I recognize the importance of accepting your boss's invitation to be a new user in their QuickBooks Online (QBO) company. Allow me to provide some information about your concern.

Currently, there's an investigation about customers getting an error message while accepting an invitation. The email client can only handle URLs under a specific limit. Rest assured, our product engineers are determined to check the root cause of this issue and are working diligently to deploy a permanent resolution.

As a workaround, have your boss resend the invite and open it from a mobile device or a web client. From there, accept the invitation.

Additionally, I recommend contacting our phone or chat support to be added to the affected users list. To be notified of the updates through email, you can provide this investigation number (INV-91437) for easy tracking.

For more info, check this article on adding and managing users in QBO: Add and manage users in QuickBooks Online.

For future use, here's a guide on the different options for user permissions: User roles and access rights in QuickBooks Online.

Please keep in touch if you have further concerns about accepting invitations in QuickBooks. I'm happy to assist you further. Keep safe!

Thank you so much for the helpful information!  The mobile workaround worked for one company but not for another.  Hopefully the issue will be resolved soon...I'll patient!

Also, I was able to contact customer support to report adding me to the "user affected" list to the investigation you mentioned.  However, I could not be added because I don't know which of our companies is the umbrella parent for our account.  So, I was "unverifiable" to be helped or make a report.  Thankfully, our CPA is on it.  She said it was "not cool" being a paid user on the account and can't get help over the phone.  I'm sure she'll figure it out! 

Thank you again for your response, you were very helpful!

Hi RaeLauren13!

I'm glad to hear that the mobile workaround worked for one of your companies. I understand how you feel with the issue not being resolved yet, and I appreciate your patience.

If you have any further questions or need assistance with anything else, please don't hesitate to reach out. Thank you for your kind words, and we're here to help in any way I can.

Need help with time sheet link not sending to new consultant.  He has tried 5 different browsers to no avail.  Keeps getting the message that "the feature you've requested is temporarily unavailable". 

Hello there, @ampere.

I appreciate you trying new browsers to be able to send time sheet link to new consultants in QuickBooks Online.

Since you're still getting the same error message after using other browsers, I recommend reaching out to our Customer Care team. You can request for a screen-sharing session with them. This way, they will be able to investigate further the cause of this issue.

Here’s how:

1. Sign-in to your QuickBooks Online company.
2. Click Help (?).
3. Select Assistant tab to get started and get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.

You can then choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

Here is an article you can read about adding an accountant user in QuickBooks Online: Add accountant users in QuickBooks Online.

Don't hesitate to click the Reply button below if you have questions about sending time sheet link to new consultants in QuickBooks Online. I'm always here to help. Have a great day.

Six months later and we are having the same problem. The employee does not have work email on mobile device. Any other way to get them added?

The employee can utilize any functioning email address, provided that they have been added to the system, or can accept an invitation from you, sthomas. I can provide further clarification on this if needed.

To add an employee, they can use any active work email to accept the invitation you send. If they're having trouble with the first invitation, you can try sending it to another active email on their device. If that still doesn't work, you can contact our support team for assistance. They'll be able to help you troubleshoot the issue and provide alternative ways to invite the employee. You can reach out to our support team by following these steps:

1. Log in to your QuickBooks Online company.
2. On the upper right corner of your screen, click on Help (?).
3. Select or type Contact Us.
4. Start entering your concern, then select Let's Talk.
5. Please choose a way to connect with us:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

On the other hand, scan this article to understand the role your users will have after you've added them to your QBO account: Add and manage users in QuickBooks Online.

For any questions about inviting your employees or any other QuickBooks-related concerns, feel free to reach out. I'm here to help. Stay safe!