The Sales by Product/Service Summary Report has been broken for over a month now. All of my data is randomly jumbled together and disorganized. When will it get fixed?

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + N
• Safari: Command + Option + N

I talked to multiple QBO support reps a month ago about this and went through all the steps of clearing cache, private browser windows, multiple browsers, etc., and the report is still exhibiting the same problems. At one point, QBO informed me that this report had "known problems" and that I should try using a different report.

I am now trying this avenue of informing QBO in the hopes that it will be more successful in getting the report actually fixed.

Thanks for your prompt response, @acmcneilly.

Currently, we've received reports that customers are unable to organize the Sales by Product/Service Summary Report. Rest assured, we're prioritizing and working hard to get this fixed. The case code is INV-44597.

In case your account hasn't been added into the list of concerned users, I encourage you to give us a short call so that you'll get notified once we fixed it.

Firstly, please check out our support hours so that you can contact us at a time available to you. Here's how to reach us:

1. Click the Help icon.
2. Select Contact Us.
3. Enter "Sales by Product Summary Report - Items are grouped randomly" in the description.
4. Hit the Let's talk button.
5. Select Start a chat or Get a callback.

This way, you will receive updates about the report.

Additionally, to get the most out of your company and financial statements, you can use the customize feature in personalizing your reports and memorize them to save its current customization settings.

If I can be of any more assistance, please feel free to comment here again. I'm always ready to help. Take care and more power to your business!

Same problem here.  I don't even know how many times I've contacted customer support about this issue.  I hope it gets fixed soon.  Totally feel your frustration.

Hi @info66,

I'll help you out with this issue. The investigation for it was tagged as resolved. 

Since you stated that you have the same problem, I suggest you go through the troubleshooting below:

Open your browser's private window. It will help isolate a possible problem caused by stored cache.

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If the Product/Service Summary report works fine, you can proceed with clearing your browser's cache. Otherwise, open a different browser that's available to you. 

In case the issue persists, then I suggest contacting our Technical Support team for further assistance. They can investigate the cause of this issue, as well as provide a solution for you. 

Here's how:

1. Log in to your QuickBooks Online (QBO) company.
2. Click the Help menu.
3. Select Contact us.

I'll leave this article for you as well: Popular custom reports in QuickBooks Online. It's a list of custom reports you can also create within your QBO company, along with their specific steps and screenshots for reference. 

Feel free to post a reply if you have other questions. I'll be sure to get back to you. 

That investigation was NOT "resolved."  It was duplicative (because so many people are having the same issue with this particular report), so the prior investigation was closed and merged with Investigation Number INV-44597, which is ongoing and remains open.  (I know this because after I posted earlier, I contacted QBO support, again, and got an update).  Clearing the cache doesn't fix this problem.  Been there, done that.

Yep, definitely not resolved yet.

Having the same problem here. The report is missing entire product and sub-product categories. 

Thanks for joining the Community, Filta_CA.
 

Currently, Intuit's Product Investigation Team has confirmed that our engineers are investigating this issue with the Product/Service Summary Report. Once there's more details to share, affected users who've been added to our investigation ticket will be updated through email communications.
 

If you haven't contacted our Customer Care Team and had yourself added to INV-44597, I'd recommend getting in touch with them so you'll receive emails about updates surrounding this problem.
 

Here's how:
1. Click the Help (?) icon.
2. Choose Contact Us.

3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Start messaging or Get a call.

Make sure to review our support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have a good day!

As far as I can tell, I think this problem is now fixed. Hallelujah!