I'm having the same issues.  Did you ever sort this out?  I would really like to hear the solution if you found one.

Thanks!

Matt

I'm having the same issue with one of my clients.  When they click on the link it goes directly to a login page and not a Create an Account page.  Since they haven't created an account before they don't have a password.  We tried a password reset, but once we reset it it came back with "no account associate with this email".  I looked at the link they were provided and altered it match another link that works correctly.  I change one word in that link that didn't match the other. From "false" to "true".  That then directed me to the correct Create an account page.  I thought I had cracked this until I went to submit it and said "username already taken". So close! Not sure what to do next. Please advise.

Thanks!

Matt

Hi 193514766726899,

It seems that this is a duplicate post. My colleague already posted their answer. You can view their response through this link: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-new-sub-user-unable-to-open-....

Feel free to post again if you need help. Keep safe!

Help!  I sign into quickbooks online and it recognizes me but doesn't show the box allowing me to open one of my companies.  I have cleared the cashe, tried various different browsers, tried incognitio, nothing works.

Hi balrogj-gmail-co,

Thank you for doing some troubleshooting steps before posting here. At this point, I would recommend contacting our Support team. That way, they can do a screen-sharing session, take screenshots, and report this behavior. They have the tools to do these. They are open from 6 AM to 6 PM PST.

You may also try accessing your companies using the QBO mobile app.

Please don't hesitate to go back to this thread if you have other questions in mind.

I am having the same issue. I was able to get in this morning and tried to get in this afternoon and got this message. (It seems like you have an account with Intuit but no quickbooks online company associated with my email) which is not the case. Please resolve this ASAP. I use the app on a daily basis for work, thank you

Nice to have you joined this thread, Edmo.

Allow me to chime in and share with you some troubleshooting steps on how to isolate and fix this issue. 

You'll want to ensure your QuickBooks Online (QBO) Mobile Apps is up-to-date. This way, the program is equipped with the newest features and fixes. 

If this is not the case, I recommend refreshing your account by logging out and back in. If the issue persists, I recommend going through the following troubleshooting steps in order:

1. Restart/Reboot your mobile device.
2. Clear or Refresh the app data (you can search online for the detailed steps depending on your mobile device).
3. Uninstall and reinstall the app.

Once everything is set, you might want to utilize this article for reference. This can guide you on how to seamlessly manage your users in QBO: Add and manage users in QuickBooks Online.

I'll be around if you need more help logging in to your account. If you have any other concerns with QBO, you can also drop them in your reply. I'll be more than happy to take care of them for you. Have a good one and more power to your business!

I have tried everything you asked to do with the same results. I also spoke to support and had no results either. I believe it is the app that needs to be fixed

Thanks for getting back to us, @EdMo.

Allow me to step in for a moment and help make sure that you can work with your QuickBooks app.

First of all, I appreciate you following the steps provided by my colleague. Since you're still unable to open your account, I highly recommend contacting our Customer Support Team again. They have tools such as screen-sharing (remote session) that can pull up and check your account and investigate why you're having this issue.

Here's how:

1. Sign in to your QBO account.
2. Go to Help and click on Contact Us.
3. Enter your concern and select Let's talk.
4. Choose either Get a callback or Message an agent.

You can also click this link Contact QuickBooks products and services Support and choose the product you're using.

In the meantime, I suggest that you continue to work with your QBO account using a web browser as a workaround.

For tips and other resources, you may also visit our website for future reference: Self-help articles.

I appreciate your time to get in touch with us today. Let me know if you have any other questions. I'll be more than happy to help you anytime. Have a great rest of the day, @EdMo.

I’m having this issue. First on my computer, but now on my phone. Since developing the issue on the mobile app, I have regained access on computer. It’s been 4 days without access on app and no one in customer support has been of any help, nor do they know what’s going on. 

Hi, I just sign up and i am facing the same issue. please help

I appreciate you for joining this thread, den3.

If your issue is about getting a prompt saying no QuickBooks Online company or QuickBooks Accountant account, what you can do is ensure you're using the correct login credentials.

Otherwise, check if this may be a browser-related issue. You can try logging in to your account using a private browser to see if you can access your company file. Use these keyboard shortcuts: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you've successfully accessed your account, go back to your default browser and clear the cache. Also, ensure you're using a supported browser.

If your issue is about your Mobile App, please ensure it is updated so, it's equipped with the latest features and fixes. 

If you're still getting the same results, I suggest reaching out to our Customer Care support to have this reviewed and provide a timely solution. You can follow the steps provided by my peer above. 

Also, I've added this link for a compilation of articles you can refer to when doing a task in QBO: QuickBooks Help Page.

Get back to this thread if you need more help. The Community is here to help.