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Join nowWhen I login into my account its saying I need to update my card. My card was updated and the monthly payment went through I have never missed a payment but yet I cant login still
Thanks for bringing the billing concern to my attention, @Jenine13.
The last thing I want is for you to pay your monthly subscription twice. With that being said, allow me to help you ensure that your account is active.
Let's go ahead and isolate this issue by performing the following troubleshooting steps:
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Internet Explorer: press CTRL + Shift + P
- Safari: press Command + Shift + N
If the issue persists, I’d recommend contacting our Customer Care Team. An agent will be able to review your billing history on a secured environment and dig deeper on the root cause of the error prompt.
For an additional insight, you may check out these articles:
Don’t hesitate to leave a comment below if you have other questions about updating your account's billing information. I’m always here to help.
Trying to update my credit card information & I keep getting a message saying only I can be the one to update info & I am the one trying to update the info. What else do I need to do?
Judy Johnsrud
How can I talk to a human concerning my billing issue with updating my credit card info?
Judy Johnsrud
Hello Judy Johnsrud,
We want to investigate more on why you can't update the billing information. You can reach out to our Customer Care Support by following the steps below. Note: Please make sure to check our support hours.
Get back to us if you have other questions or concerns. Take care.
How to update my billing card
It will take a few steps, Dean Annigoni. Let me guide you with updating your billing info.
Here's how:
You can also check this article for more information about making changes to your subscription: Update your billing and subscription info in QuickBooks Self-Employed.
Feel free to reach out to us if you have other concerns. We're available 24/7 to help you. Take care!
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