Updating Credit Card Information

The Community has got you covered, @agallion.

I appreciate you providing details of your concern. To isolate the issue, let's access your account using a private browser. There are times that cache and cookies stored on the browser cause problems when running websites. Below are the shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once signed in, update your Credit Card Information again. Here's how:

1. Sign in as the Primary or Company Admin.
2. Navigate to Settings, then select Account and Settings. 
3. From the left menu, click Billing Subscription. 
4. Tick Edit beside your payment method. 
5. Update your credit card info.
6. Ensure the address in QuickBooks is the same as the one on your credit card statement.
7. Once everything’s good, select Confirm card or Save.

For your reference, please see this article: Update the payment method or info for your QuickBooks Online subscription.

If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser. If not, use another supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks. 

You might also want to visit our help page to browse articles that can guide you with your QBO tasks. To get started head to our QBO help articles at this link.

Let me know if you have further questions in updating your billing information. I'll be around to help. Take care always. 

Does not let me update info.

Hello walt2,

Welcome to the QuickBooks Community! If none of these troubleshooting steps resolved the issue with updating the credit card as mentioned above, it would be best to contact our Support Team directly to make these updates. Here's how to connect with us:

1. Sign in to your QuickBooks Online company.
2. Go to the Help menu.
3. Hit the Contact Us button
4. Enter a brief description of the problem.
5. Select Let's Talk.
6. Choose the call-back feature to connect with us.

If you need any additional help, feel free to message me. I'll be looking out to your reply.

I need to update my credit card info.