Want to cancel my subscription I do not use

Thanks for joining the Community, @jeremiah-je78-gm.

It's my priority to guide you with the right process. To cancel your QuickBooks Self-Employed subscription in your web browser, you can follow the steps below:

1. Sign in to QuickBooks Self-Employed.
2. Go to the Gear icon and choose Billing Info.
3. Press Cancel subscription.

In case you have purchased QuickBooks Self-Employed from an app store, you can follow the steps indicated in the Cancel your subscription bought through a mobile app store section of this article: Cancel your QuickBooks Self-Employed subscription. It also includes other details to cancel an account like canceling a free trial.

Please know that we'll keep your data for one year after canceling the subscription. In case you need to work with this financial software again, you can resubscribe to it anytime.

You can always jump in a place a comment if you need further assistance. I always have time to help. Have a great Sunday ahead! 

I have no cancelation button on my screen

Thanks for getting back to us, @jeremiah-je78-gm.

If you're unable to see the cancel button, try signing into your QuickBooks Self-Employed (QBSE) using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources, causing some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try to cancel your account again. You can follow the steps shared by my colleague above for further guidance.

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

Don't hesitate to leave a comment in this thread if you have any additional concerns. I'll be more than willing to help. Have a good one!