Thank you for letting me know you have an active account, Roadstarrepair. Let's perform some troubleshooting steps on your mobile application to help isolate the issue.
Before proceeding, could you specify which QuickBooks product you are using and the exact error message you received? Do you have QuickBooks Online (QBO), QuickBooks Self-Employed (QBSE), or a different QuickBooks product? Any additional information you can provide will help me offer accurate and tailored guidance.
For now, I'll share some steps you can take to resolve the issue. Considering you've already confirmed you have an active subscription, the next step is to double-check that you are using the correct username and password for your specific account. Ensure there are no typos and the caps lock isn't enabled.
Then, ensure you're using the latest version of the application. Outdated app versions can cause access issues. Check your app store for any available updates.
Afterward, clear the app's data, as it can help resolve various types of errors within the system. Refer to the steps below:
- Navigate to the Home menu or tap the three dots in the right upper right corner.
- Choose the Settings tab.
- Select the Refresh Data option.
- Then, press Yes.
If the issue persists, you can install and reinstall the app to ensure that all QuickBooks features are up to date.
Additionally, visit these articles to learn about how to modify or edit personal information for your QuickBooks account as well as handle your Intuit Account online:
I'm still ready to assist if you have more questions about accessing your QuickBooks mobile application. We'll be here to help you every step of the way.
