Thank you for letting us know about the troubleshooting methods you've taken, Adam. I'll point you in the right directly to address resolving this issue and proceed with setting up a direct deposit and payment information in QuickBooks Solopreneur.
I strongly advise contacting our Live Support, as they possess the essential tools to access your account and identify the core issue securely. They can also offer additional guidance to resolve the problem and assist you in retrieving your data to establish direct deposit and other payment details within the program. These are the steps:
- Access your QuickBooks Solopreneur company.
- Select (?) Help.
- You can use the QB Assistant and enter your question or topic. QB Assistant will provide options for you to get answers. Or, you can use the Search tab and enter a keyword or topic you're interested in. When you search, you'll be offered a list of articles related to your topic to choose from.
- If you can't find answers to your questions, select Contact Us to be connected to an expert for help. A reminder, you'll need to enter a question or search for an article before you'll see the Contact Us option.
For more details, please see this page: Get help with QuickBooks products and services.
Once done, you can refer to this article for further guidelines on how to set up direct deposit: Get direct deposits from your clients in QuickBooks Money.
Moreover, I recommend checking this page to give you more insights as to what the program has to offer: Introduction to QuickBooks Solopreneur.
You can always count on me to offer extra help to QuickBooks inquiries like handling company details or client payments. Please don't hesitate to use the comment section so I can respond to your questions promptly. Stay safe.
