cancel
Showing results for 
Search instead for 
Did you mean: 
mansurkikhia
Level 1

When matching receipts to expenses I get the message "Something went wrong. Try again later." Login in in another browser doesn't help. How do I fix this?

 
Solved
Best answer June 22, 2020

Best Answers
Rejeil_O
QuickBooks Team

When matching receipts to expenses I get the message "Something went wrong. Try again later." Login in in another browser doesn't help. How do I fix this?

Hi there, @mansurkikhia.

 

My colleague, Maybelle_S, have already answered a similar question you've posted. You can view her answer through this link: https://quickbooks.intuit.com/learn-support/en-us/install/when-matching-receipts-qb-online-keeps-giv..., where she explained everything you need to know about matching receipts in your QuickBooks Online account.

 

If you need anything else, feel free to leave a message in the comment section. I'll be around here in the Community to help. Have a good one!

View solution in original post

3 Comments 3
Rejeil_O
QuickBooks Team

When matching receipts to expenses I get the message "Something went wrong. Try again later." Login in in another browser doesn't help. How do I fix this?

Hi there, @mansurkikhia.

 

My colleague, Maybelle_S, have already answered a similar question you've posted. You can view her answer through this link: https://quickbooks.intuit.com/learn-support/en-us/install/when-matching-receipts-qb-online-keeps-giv..., where she explained everything you need to know about matching receipts in your QuickBooks Online account.

 

If you need anything else, feel free to leave a message in the comment section. I'll be around here in the Community to help. Have a good one!

View solution in original post

cevans3098
Level 2

When matching receipts to expenses I get the message "Something went wrong. Try again later." Login in in another browser doesn't help. How do I fix this?

Any updates on this issue?  it has been ongoing for a couple weeks

RCV
QuickBooks Team
QuickBooks Team

When matching receipts to expenses I get the message "Something went wrong. Try again later." Login in in another browser doesn't help. How do I fix this?

Thanks for bringing this one to our attention, cevans3098.

 

I've checked here on our end and the investigation INV-43026 provided by my colleague is already resolved. Let's try matching the receipts to expenses in QuickBooks Online (QBO) again. 

 

Just refer to this article for the steps and details: Capture and categorize receipts and bills.

 

If the same thing happens, I'd suggest contacting our Customer Care Team. They can pull up your account in a secure environment and investigate what's causing this issue. 

 

Here's how:

 

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.

 

In the meantime, just manually add the receipt by opening the expense transaction. Then, click on the Show existing link under the Attachment field. Once done, look for the receipt and tap the Add button. 

 

To learn more about managing your receipts, check out these articles:

 

 

I'm just one click away if you need a hand with running your financial reports or any QBO related. Assistance is just one post away. Have a great day ahead. 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us