Why won't Quickbooks online let me cancel on their website?

Thank you for joining the QuickBooks Community, paulmirk.

Please accept my sincere apologies for any inconvenience you may have encountered while using the QuickBooks Online website. To address this issue, may I suggest that we conduct a thorough troubleshooting exercise on your computer? This will enable us to identify and resolve any underlying problems that may be contributing to this situation. We aim to ensure that your user experience is as seamless and efficient as possible.

To troubleshoot your issue, let's log in to your QuickBooks Online account using a private browser session. This will help us isolate the problem.

Google Chrome: Ctrl + Shift + N

Mozilla Firefox: Ctrl + Shift + P

Safari: Command + Option + P

If you encounter the same issue while using a private browser, please switch to a supported browser or clear your regular browser's cache to start fresh.

If the same thing happens, you can contact our Customer Support Team. They can review your file and provide additional steps to fix it.

However, if you change your mind at any point and want to come back. The following link is how you can re-subscribe: How to re-subscribe or reactivate QuickBooks Online.

You can always tag my name in the comment section below if you have other concerns. I'm here, ready to back you up. Take care.

yep they have charged me over 700$ for a service I dont use and I cant cancel it no matter what I tried on the stupid website. it doesnt even list me HAVING services and yet 30$ a month is charged to me like clockwork. I'm finally just cancelling that card. this company has terrible customer service what a scam

It's not the impression we want you to feel, vaxination.

I understand that you've been experiencing difficulties accessing the cancellation option on the website.

In QuickBooks Online (QBO), you should have the option to cancel your account. If you can't see it, ensure that you log in as an admin.

Here's how:

1. Go to the Gear icon.
2. Under Your Company, select Manage Users.

For more details, check this link: Add and manage users.

If the issue persists, let's perform basic troubleshooting steps. You may have accumulated too much historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once done, connect your bank again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

If the same thing happens, I suggest contacting our Customer Support Team. This way, they can pull up your account securely and investigate the cause of the problem. They can also address the charges you've mentioned.

Let me know if you have other concerns about your QuickBooks billing and subscriptions. I'm always here to help.