Widening columns in a sales order template

Tsunegirl · ‎September 22, 2020

I attempted to widen the ITEM column in the sales order template through the layout designer. The system lets me do this and to even go as far as to save it. But when I go to print preview, the column is back to it's original size. I chatted with QB online today and was told the template was broken or corrupt. I downloaded a new template and proceeded with the "widening of the column." Same result. Small ITEM column which doesn't incorporate our entire item number. Anyone have any ideas for a fix?

Jovychris_A · ‎September 22, 2020

Hi there, @Tsunegirl.

Thanks for taking the time to reach our chat support team, and I appreciate the details that you've shared.

Since the saved customization turns back into its original format like a loop, I'd recommend verifying and rebuilding your company file. This process will help QuickBooks determine and resolve errors if there are any.

Make sure to back up a copy of your company file before doing this process. This way, you can easily retrieve the data when you make changes.

Then let's proceed to verify the data by following these steps:

Choose Window, then Close All.
Choose the File menu and then select Utilities. Select Verify Data. If you see:

- "QuickBooks detected no problems with your data," no further action is needed.
- A particular error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.
- "Your data has lost integrity," indicates there is data damage in the file. Continue to the steps below to Rebuild Data to correct the problem.

Then proceed to rebuild data to resolve if QuickBooks found issues. You can see the steps through this article on the Rebuild data section: Verify and Rebuild Data in QuickBooks Desktop.

Once done, you can check the sales order template and customize it again if needed.

I've added an article as your reference in creating templates such as invoices, sales receipts, and purchase orders in QuickBooks: Use and customize form templates. It covers how to duplicate a template and how to import and export customized templates.

Feel free to place a comment if you need further assistance. I'm always here to help. Take care!

View solution in original post

Jovychris_A · ‎September 22, 2020

Hi there, @Tsunegirl.

Thanks for taking the time to reach our chat support team, and I appreciate the details that you've shared.

Since the saved customization turns back into its original format like a loop, I'd recommend verifying and rebuilding your company file. This process will help QuickBooks determine and resolve errors if there are any.

Make sure to back up a copy of your company file before doing this process. This way, you can easily retrieve the data when you make changes.

Then let's proceed to verify the data by following these steps:

Choose Window, then Close All.
Choose the File menu and then select Utilities. Select Verify Data. If you see:

- "QuickBooks detected no problems with your data," no further action is needed.
- A particular error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.
- "Your data has lost integrity," indicates there is data damage in the file. Continue to the steps below to Rebuild Data to correct the problem.

Then proceed to rebuild data to resolve if QuickBooks found issues. You can see the steps through this article on the Rebuild data section: Verify and Rebuild Data in QuickBooks Desktop.

Once done, you can check the sales order template and customize it again if needed.

I've added an article as your reference in creating templates such as invoices, sales receipts, and purchase orders in QuickBooks: Use and customize form templates. It covers how to duplicate a template and how to import and export customized templates.

Feel free to place a comment if you need further assistance. I'm always here to help. Take care!

Tsunegirl · ‎September 24, 2020

I followed your instructions by backing up, verifying and rebuilding the company file. Corrections were made to the errors that I didn't know existed. I duplicated the existing sales order template. The columns were sequenced incorrectly so I made the appropriate changes and widened the columns as needed and did a print preview. Columns consistently remained the correct size.

This seems to have remedied the issue I was having. We are now testing the duplicate sales order in real time. Thank you!

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Widening columns in a sales order template