4 chase credit cards are under 1account. Starting 3/1, charges on any card appear on both that card and the master card thus showing up twice. What would cause this?

dariia · ‎October 19, 2018

It hasn't always been this way, it began when Chase changed their website

steelworkz1 · ‎October 19, 2018

Nope, something changed. This is not how it has always been.

chris23 · ‎October 19, 2018

agreed. mine changed as well. my only option now is to stop using the main card and get another employee card

Anonymous · ‎October 19, 2018

It wasn't always like this. Agree that it happened for me too when the Chase website changed.

donald1 · ‎October 19, 2018

Yes it started not working when their website changed.

mccoyboy2 · ‎October 19, 2018

Same issue for me. This started happening when Chase switched me over to their new business layout in April.

chris24 · ‎October 19, 2018

I found a workaround to this issue. Simply log into your Chase account and create a new employee card for the primary card holder. Cut up and stop using the primary cardholder's number and use the employee card for the primary card holder. You will then need to link the new card number in QBO once it is activated. The transaction downloads will be separated by card number, just like before 3/1/18. Issue resolved!

Malcolm Ziman · ‎October 19, 2018

There is no need to connect the parent account in Banking, that I can see. There should not be any transactions in the parent

sauvageausfirest · ‎October 19, 2018

Wrong, Chase changed their website and now have Primary Card and Employee Cards, so if you don't add that to Quickbooks the primary account transactions won't show up.

Malcolm Ziman · ‎October 19, 2018

In that case, I would get another card for whatever was charged to the primary, and stop using the primary

sauvageausfirest · ‎October 19, 2018

To create a new employee card you need to use their Social Security # and all their info which has already been used, not sure if that would work or not.

sauvageausfirest · ‎October 19, 2018

Quickbooks is aware of the issue and is working on a solution, all they would need to do is get Chase to be able to transfer the transactions from the primary account and not the entire account there for there wouldn't be any doubling up.

mbernardi · ‎October 19, 2018

Has anyone seen a resolution to this? A new employee card can't be issued to the owner of the company because he is already a card holder (parent card).

Stephanie6 · ‎November 12, 2018

I have the same problem. I've been unable to download charges since Chase changed its user interface and no longer supports QBO. Used to work perfectly. Even my IT specialist was not able to get the .iif file to work. I messaged Chase and they gave me outdated instructions for downloading charges with terminology that didn't even match their own website. Anyone have success downloading any other way?

Dan_Gott · ‎March 18, 2019

I noticed the same with BOA and AMEX. For AMEX, all charges are going to the master card (which was set up as a sub account to the parent "AMEX" which tracks all transactions, but should not be connected. Anyway, the second sub account card number isn't doing anything except continually adding a R opening balance equity... I can live with this if I just reconcile the master account as it's all there. As for Bank of America, I'm not quite sure what it's doing. The second sub card is updating as opening equity balance too, but none of its transactions are showing in the master account, so I'm missing half a statement worth of transactions. Other than manually adding them for now, I haven't seen any fixes.

Anonymous · ‎March 18, 2019

Hi there, @Dan_Gott,

Thanks for joining the conversation. I can share some updates about the missing transactions for Bank of America account.

Our Support Team recently tagged this as an ongoing issue in QuickBooks Online. They're already doing investigations to roll out a fix for this unexpected hitch.

While they do, I'd recommend contacting our QuickBooks Online Support so they can add you to our notification lists of affected users. There they can provide you additional workarounds to complete your work temporarily.

Here's how to contact us:

On your QBO account, click the (?) Help menu.
Hit the Contact Us button.

That should route you directly to our live support peers. You can have our representatives add you to the investigation number INV-27656. Once added, you'll get live email notifications when an update is available.

In the meantime, you can try doing manual bank updates to fetch transactions that are not downloaded automatically. Here's how:

Click Banking from the navigation panel.
Go to the Banking tab.
Click the account you're updating.
Hit the Update button.

Please update me on the outcome. I'm here if you need further help with QuickBooks. All the best!

SchondorfSEI · ‎December 10, 2019

It's frustrating and dumb. QBO is meant to serve small businesses, which it is underserving. The solution I've seen work is to give yourself a chase employee credit, which is nonsense.

Another work around is to go to the employee card account on Chase's website, and download the QBO for the period you're looking to add transactions; e.g. this week, 1st qtr., etc.

You can then import that QBO and choose the main account that's already connected to quickbooks; which for many, is both the card in their personal name and the main account for the business.

Not sure if it's a Chase or an Intuit issue, but I'd suggest the two of them figure this out.

rp999 · ‎December 14, 2023

this started happening to me again! 11/30/23

Candice C · ‎December 14, 2023

Hey there, @rp999.

Thanks for chiming in on this thread. I hate to hear that this is happening to you again in your QuickBooks Online account.

The best route would be to contact our Customer Support Team for further assistance. Here's how:

Go to the Help ? icon in the top right-hand corner.
Press the Contact Us button.
Enter your question and hit Let's talk.
Scroll down and click Get a callback.

It's that easy!

Keep us updated on how the call goes. We're always here to lend a helping hand. Take care!

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