Thanks for the suggestions, but that's exactly what I did to discover the problem. So it's not yet resolved.
If I can select the Donor from the drop-down in the Register view for the bank account then obviously that transaction should appear in the Transaction Log for that donor. But it's blank, so there's an issue.
Thanks for reaching back out to the Community. Allow me to provide you with some information about this subject.
Performing some troubleshooting should do the trick. Using a private browser or incognito window can help eliminate any glitches that are occurring in the system. Here's how depending on the browser session:
Google Chrome: Ctrl + Shift + N
Internet Explorer/Firefox: Ctrl + Shift + P
Safari: Command + Shift + N
If this works, go back to your regular session and clear your browser's history. This will allow QuickBooks to load as a fresh new page. If not, then I recommend contacting our Customer Support Team for further investigation. They'll be able to use other tools to locate the issue and help you fix it.
I hope these details helped resolve your issue. If you have to get in touch with support, just let me know what they say. I want to make sure that you're able to get back to running your business. Bye for now!