Amazon business integration app has been broken for weeks... any updates on when to expect a resolution?

Good morning, @rcengineservice. 

How are you doing today? I hope all is well. 

Let's start with some basic troubleshooting steps. Such as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one with your data not mapping the accounts correctly. 

Here is a list of all supported web browsers that contain the steps to clear the cache:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

Once you have cleared the cache, please make sure to restart the browser so the changes can take affect. 

If you continue to have issues with the integration, please let me know. Don't hesitate to reach back out if you have any additional questions or concerns. Take care! 

I am having the same issues for the last few weeks. Amazon Business transaction are downloading (only a few wiithout the dates), but the main problem for me is it asking me to "Confirm accounts for your payment methods" when I go to app transaction. Bear in mind that neither the payment methods (i.e. the credit cards we use in our Amazon account) nor the account in QuickBooks have changed in months. When you try to choose the QuickBooks account from the dropdown list, the screen freeze and it shows three black dots. It never works. 

I am using the latest version of Chrome on a new Mac. Using incognito mode doesn't help. This is broken on the server side. I called support last week and the person said they saw an email about problems with Amazon Business and confirming payment accounts, so that was comforting that at least someone was aware of the problem and working on it, but it's been close to a month so I am a little surprised there has been no progress. This is a critical part of our daily workflow.

If we could get an update, that would be great!

Yep, same exact problems here still. Have already cleared caches, removed and reinstalled the app several times, attempted different browsers and devices, etc., there is just no working passed whatever glitch occurred. Hoping we get a resolution or at least an update of what to expect soon.

Hello there, dheestand.

I understand the importance of the Amazon Business integration to your daily workflow, and I appreciate you taking the time to share your experience.

I've noticed that this post is a duplicate of another one you recently submitted. My colleagues have recommended reaching out to our QuickBooks Online Live Support team for further assistance regarding this issue.

For more information about the detailed response, please refer to this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-for-the-last-three-weeks-the-am....

Please don't hesitate to let us know if you have any further questions or need additional assistance. We're here to help.