Amex Business Checking feed is useless

Having an accurate transaction description is a must, @menotti. After carefully examining it on my end, there have been reports about this issue.

I acknowledge the significance of correcting the descriptions of entries when they're being uploaded to QuickBooks Online since it can help you automatically categorize. Rest assured that our team is actively looking into this unexpected behavior. 

For now, I suggest contacting our support team so they can add you to the list of affected users. They will also update you through email about the progress of it. To contact them here's how:

1. Sign in with your QuickBooks Online company.
2. In the upper right corner, click on the Help icon.
3. Select Search, then click Contact Us.
4. Write your issue or concern and click Continue.
5. Choose a way to connect with them.

You can refer to this article for guidance in order to speed up the categorization process: Set up bank rules to categorize online banking transactions in QuickBooks Online.

You can always reach out to me by replying to this post or posting in this forum if you have further questions about the description field in your bank feeds. I'll always be ready to lend a hand.

I was told months ago that this was a known issue and nothing has changed.

We have a new investigation on this matter, @menotti. 

I suggest contacting our support for them to add you to the affected users so that you can receive updates on this issue. 

Here's how: 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Let me share these articles that you can check out to help you manage your bank: 

• Set up bank rules to categorize online banking transactions in QuickBooks Online
• Categorize online bank transactions in QuickBooks Online
• Fix bank error 103 in QuickBooks Online 

Keep me posted if you still have questions about your bank transactions. Have a great day!

I will do so when support hours open back up. It won't let me submit it otherwise.

Is this ever going to be properly fixed?

I appreciate you for getting back to this thread concerning the resolution update about the investigation referred to this thread, @menotti.

My colleague was correct about the ongoing investigation of the bank transactions downloaded into QuickBooks Online (QBO). I understand that the search for fixes to this matter takes time, and affected users urgently need it to start managing bank transactions with the correct bank details, especially the description. Nonetheless, since our engineering team handles this type of product investigation internally, we're unable to provide a turnaround time for when this will be resolved. 

In the meantime, I suggest changing the bank description from your bank feeds upon categorizing the transaction. Here's how:

1. Go to the Transactions menu, and navigate to the Bank Transactions tab.
2. Under your For review section, tap each transaction from AMEX that you want to change.
3. In the Memo field, type in the correct description and click Add. Please know that changes will appear on the posting account.
4. Repeat the same process for the remaining transactions.

Keep these articles as your guide when starting to categorize and match your bank entries. After that, we can proceed to reconcile it to spot and avoid discrepancies:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online
• Fix issues at the end of a reconciliation in QuickBooks Online

QuickBooks Team is in the process of finding a permanent fix to this matter, and I appreciate your understanding as we still work on this. Take care!