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Hi Mtalan,
You'll want to manually update your banking transactions.
It would also help me identify issues if you could provide any prompt error in the Banking page.
You can also read through this article how to manually update bank accounts.
The Community is here to help if you have other questions.
I did update many times, it does not help. it does not show any mistake/error.
it pretends all is great but all transactions Jan 21-29 are missing in 4 different AmEx cards. Transactions in February work.
Thank you for getting back to us here in the Community, @Mtalan.
Allow me to join the thread and help download your transactions successfully.
To bring back the transactions into QuickBooks Online (QBO), you may need to download the transactions from your bank's website and upload the file into your QBO company.
To download the transactions from you bank's website:
To upload the file:
For additional reference and for the QBO file requirements, you can check this article: How to upload more than 90 days of bank transactions.
If you need further assistance with the process, you may get in touch with our QuickBooks Support Team.
Let me know directly if you have any other banking concerns, I'll be right here to help you. Have a wonderful day ahead!
when uploading it is stating i already have a bank account connected to this account and wont let me continue on? what am i doing wrong
Hi there, @cristalm.
Here are some possible reasons why you're getting an error message that the account has already been connected to QuickBooks Online:
Deleting the bank from the Chart of Accounts doesn't disconnect it from the bank feeds. It only removes the account from the Banking page but remains connected in the background. However, this will appear as not connected to QBO. You'll have to contact your bank to help disconnect your QBO. Then, you can reconnect your bank to the program.
Once connected, QuickBooks automatically downloads the transactions. After that, you can now categorize the transactions by going to the For Review tab.
On the other hand, if you're attempting to connect your credit cards to QuickBooks, we'll have to know how your bank sends the downloaded transactions. If the transactions are downloaded to one account, then we'll have to connect the parent account only. If the transactions are downloaded to individual accounts, then that's the time that we'll have to connect both parent and subaccount. Refer to this article for more insights: About bank or credit card subaccount setup.
Keep in touch if you need further assistance. I'll be around to help. Have a good one.
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