AmEx feed missed transactions Jan 21- Jan 29 in all cards

Hi Mtalan, 

You'll want to manually update your banking transactions. 

1. Go to the Banking menu and choose Banking. 
2. Select the bank account beside Bank and Credit Cards. 
3. Click the Update drop-down arrow and choose Update now. 

It would also help me identify issues if you could provide any prompt error in the Banking page.

You can also read through this article how to manually update bank accounts. 

The Community is here to help if you have other questions. 

I did update many times, it does not help. it does not show any mistake/error.

it pretends all is great but all transactions Jan 21-29 are missing in 4 different AmEx  cards. Transactions in February work.

Thank you for getting back to us here in the Community, @Mtalan.

Allow me to join the thread and help download your transactions successfully.

To bring back the transactions into QuickBooks Online (QBO), you may need to download the transactions from your bank's website and upload the file into your QBO company.

To download the transactions from you bank's website:

1. Sign in to your bank's website.
2. Follow your bank's online process to download your transactions to your computer.
3. Depending on your bank's available features, choose transactions from specific or multiple accounts, or select a date range for transactions. If you're adding historical transactions for a connected account, make sure you specify a date range earlier than the last 90 days. If you overlap date ranges, you may end up with duplicate transactions, which you must then delete or exclude. Because QuickBooks Online only supports files sizes up to 350 KB (kilobytes), if you're downloading a lot of transactions, you may need to download smaller date ranges.
4. Choose a supported file type for the download file. If you attempt to upload a file in an unsupported format, you will receive an error message. The name of the file you downloaded, and the location you downloaded it to so you can easily find it to upload.

To upload the file:

1. Go to Banking at the left pane.
2. Select Banking.
3. From the Update drop-down menu, select File upload. If you’ve never connected an account, you can select Upload transactions manually.
4. Select Browse and choose the file you downloaded from your bank.
5. Select Next.
6. From the QuickBooks account drop-down list, select the account to which to upload the bank transactions, and select Next. If you don't have an account set up yet, you can select Add New to add an account.
7. When uploading a CSV file, follow the prompts to select columns from the CSV file that match QuickBooks Online banking fields. You can also upload CSV bank transactions through the Import Data page. To do so, select the Gear icon, and, under Tools, select Import Data, then select Bank Data.
8. Select Next. If you attempt to upload a file in an unsupported format, you will receive an error message.
9. Select Let's go! (or Finish).

For additional reference and for the QBO file requirements, you can check this article: How to upload more than 90 days of bank transactions.

If you need further assistance with the process, you may get in touch with our QuickBooks Support Team.

Let me know directly if you have any other banking concerns, I'll be right here to help you. Have a wonderful day ahead!

when uploading it is stating i already have a bank account connected to this account and wont let me continue on? what am i doing wrong

Hi there, @cristalm.

Here are some possible reasons why you're getting an error message that the account has already been connected to QuickBooks Online:

• Trying to reconnect bank account that has been deleted directly from the Chart of Accounts.
• Attempting to connect the sub-account to your bank that downloads only to one account

Deleting the bank from the Chart of Accounts doesn't disconnect it from the bank feeds. It only removes the account from the Banking page but remains connected in the background. However, this will appear as not connected to QBO. You'll have to contact your bank to help disconnect your QBO. Then, you can reconnect your bank to the program.

Once connected, QuickBooks automatically downloads the transactions. After that, you can now categorize the transactions by going to the For Review tab.

On the other hand, if you're attempting to connect your credit cards to QuickBooks, we'll have to know how your bank sends the downloaded transactions. If the transactions are downloaded to one account, then we'll have to connect the parent account only. If the transactions are downloaded to individual accounts, then that's the time that we'll have to connect both parent and subaccount. Refer to this article for more insights: About bank or credit card subaccount setup.

Keep in touch if you need further assistance. I'll be around to help. Have a good one.