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Level 1

AMEX sync stopped working

Hi-

The AMEX sync stopped working almost 3 weeks ago, showing error 340.  I reported it to Intuit and a case was opened and linked to an ongoing case started March 12, 2019. So far, there has been no fix. In the CoA, there is no longer an online banking connection. The agent I spoke to said there had been several hundred inquires for this same issue. Anyone else experiencing this, and if so, what is Intuit telling you? I have a very unhappy client with hundreds of transactions waiting to sync.

 

 

7 Comments
Moderator

Re: AMEX sync stopped working

Hi, ghyland.

I'm here to provide you additional information about the error 340.

 

We're receiving reports that other users are getting this error as well and we would like to inform you that this has already been escalated to our Online Banking Team. Although we don't have a specific time frame as to when and how this will be mediated upon, rest assured that this is being looked into.

 

As soon as an update is received I will be happy to update this thread and let everyone know.

 

As much as we’d like to provide you a workaround so you can update your bank transactions, using our WebConnect feature isn’t recommended since it will not bring in transactions as well.

 

You may find this article helpful: How to manually update bank accounts.

 

Thank you for your patience. I'll keep you posted if there's an update, have a good one.

Anonymous
Not applicable

Re: AMEX sync stopped working

This issue (340 error) started March 4th here and we are still waiting for a fix.   QB keeps saying they are still working on it.   Very unhappy at my bookkeeping firm.

Moderator

Re: AMEX sync stopped working

Hello, mbirch,

 

Thank you for bringing this to our attention.

 

I know your time is precious and I also want to resolve this. As this issue has already been escalated, we will need to wait for an update on the ticket we have submitted.

 

As soon as I hear anything from our banking team, I will reach out to you and provide an update.

 

Our engineers are all hands on deck working together for a fix to sort everything out with regards to this. Please know that this issue is being treated at utmost urgency.


I appreciate your patience and understanding as we continue working toward a resolution. If there's anything else you need help with, please let me know. I'm always here to help. Take care.

Level 1

Re: AMEX sync stopped working

Is there any progress on this issue? Or a work around that doesn't involve manually entering transactions? Ditching AMEX is starting to look appealing.

QuickBooks Team

Re: AMEX sync stopped working

Welcome back to the Community, @ghyland.

 

I'm happy to inform you that this issue was already closed and resolved. Let's manually update your bank account and get you back to working order.

 

Please follow these easy steps below:

 

  1. On the left panel, click Banking.
  2. At the upper right side of the page, click Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

Then, if the issue persists after the manual update, you can read this article for more troubleshooting steps: Fix Online Banking Errors in QuickBooks Online.

 

That's it! Should you need any additional assistance while managing your bank transactions, you can leave a comment below. I'll be sure to get back to you.

Level 2

Re: AMEX sync stopped working

I am having this issue (had it in Jan/Feb then it started working again). I haven't had any transactions downloaded from Amex Open since mid March. Doing an update doesn't help or do anything for my Amex card. All other banking and credit card connections are working fine.

 

This is what Amex Open says.

 

Screen Shot 2019-04-10 at 8.18.51 AM.png

QuickBooks Team

Re: AMEX sync stopped working

Hello, @mbrando.

 

I've checked that we have a new investigation about the American Express Credit Card account not syncing or connecting. Since refreshing your account didn't fix the issue. It would be best if you can get in touch with our Support Team to check and verified this further.

 

Once verified that you're one of the affected users in this investigation, our team will add you to the list of affected users and automatically receive an email notification with the latest updates.

 

On the other hand, to stay updated with the QuickBooks news and updates, you may visit our QuickBooks blog.

 

Feel free to add a post/comment below if you have any other banking questions, I'd be glad to help you. Wishing you the best!

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