Thank you for the countless suggestions. I have attempted them all. I am being told that QBO has an ongoing issue where people cannot complete payments to vendors. Failure to schedule the payments is not limited to ACH or paper checks. The error is extending to all. The failure is not browser-specific. Clearing cache has been attempted on several different types of browsers. The issue has been reported and I have a case, but this has been going on for over two weeks. 

@Tripamn 

This ongoing issue is randomly impacting some old QBO accounts. Unless you're signing up for a new QBO account and migrating your data, you should consider using the free app I mentioned as a workaround. Make sure to click the “Get $100 cashback” button to sign up.

Thank you! I signed up just this month. QBO appears to be broken . 

Per their support, new users usually have this issue if they have some big amounts for payment. We had about 8k paid bills using billpay when we first experience this. Per the support staff, they usually do like a verification on their side during the time we are not able to use the bill pay..I think it's been almost a month after the issue where we managed to use it again.. I cancelled the subscription for billpay already but it has been working for about 4days before the subscription expiry LOL. we have not had issue since then. had the issue last Dec and working well as of today.. Hopefully this help

I am having this issue and have talked to support numerous times and NO ONE WILL FIX IT. They keep giving me bullsh*t answers and telling me to wait 48 hours which I have tried every other day for weeks. No payment will go through.

@ljp4 

You should signup for a free Melio account to integrate with QBO as the backup.

https://affiliates.meliopayments.com/quickbooks

You can get a cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

Make sure to click the Get $100 cashback button to signup.

Hello there, @ljp4. I understand that you have already reached out to our support team for assistance regarding an issue. However, I recommend contacting them again to ask for an update on the progress of your case. 

Our support team has specialists with the necessary expertise and tools to investigate and resolve any issues you may encounter. They will be able to provide you with a more detailed analysis and offer a solution to it. If you have a case number, you can provide it to our support team when you contact them. This will help them to locate your file more easily and expedite the resolution process.

Additionally, you can run a report to get an overview of your business finances.

Your patience is appreciated as we work through this. If you have any other concerns about managing your vendor transactions, please don't hesitate to add a comment below.

Has anyone found an ACTUAL solution to this? We have been getting the "We can’t schedule this payment right now" error and haven't paid vendors for a month. A few notes:

- Please don't suggest that I sign up for a Melio account - I am sick of reading that "solution"

- We have spoken to QB support multiple times and most very long conversations have been extremely unhelpful

- We were told the issue would be resolved by today - it wasn't

- We were told to wait 24 hours and then it should work - it didn't

- We tried different browsers and incognito windows - didn't work

- We tried adding our bank account again - didn't change anything

If you don't have an ACTUAL solution to this issue, please don't add clutter to this thread with a response.

Thanks

Has anyone found an ACTUAL solution to this? We have been getting the "We can’t schedule this payment right now" error and haven't paid vendors for a month. A few notes:

- Please don't suggest that I sign up for a Melio account - I am sick of reading that "solution"

- We have spoken to QB support multiple times and most very long conversations have been extremely unhelpful

- We were told the issue would be resolved by today - it wasn't

- We were told to wait 24 hours and then it should work - it didn't

- We tried different browsers and incognito windows - didn't work

- We tried adding our bank account again - didn't change anything

If you don't have an ACTUAL solution to this issue, please don't add clutter to this thread with a response.

Thanks

Has anyone found an ACTUAL solution to this? We have been getting the "We can’t schedule this payment right now" error and haven't paid vendors for a month. A few notes:

- Please don't suggest that I sign up for a Melio account - I am sick of reading that "solution"

- We have spoken to QB support multiple times and most very long conversations have been extremely unhelpful

- We were told the issue would be resolved by today - it wasn't

- We were told to wait 24 hours and then it should work - it didn't

- We tried different browsers and incognito windows - didn't work

- We tried adding our bank account again - didn't change anything

If you don't have an ACTUAL solution to this issue, please don't add clutter to this thread with a response.

Thanks

I also have the same issue (May 10, 2024). Does this problem still persist?

I still have the same problem (May 10th 2024). 

We acknowledge the challenges you're facing in scheduling your bill payments, @sn90. I'm here to route you to the team that will further assist you in solving your issue.

As you are still experiencing the same problem, we highly recommend contacting our support team. They can securely access your account and identify the root cause of the issue.

To reach a live representative, here's how:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.
7. You will now be added to the queue and wait for us to call you.

Alternatively, you can check this article containing our support hours: QuickBooks Online Support.

Additionally, you can run expense reports to get an overview of how much you've paid your vendors.

Let us know if you have further concerns with scheduling your bill payment. We're here to help you in any way we can.

@sn90 

Use Melio as a workaround and you can get the cashback as a bonus.

Was told today that Melio will not be supported by QBO after 5/20/24.  All bill payments will have to be sent through QBO Bill Pay which is riddled with issues.

@Accounting 13 

They will complete the process of replacing the Billpay feature powered by Melio to QB Billpay this month. But you can still sign up for a free Melio account to integrate with QBO and get the $100 cashback to pay your first bill. You can use the cashback link that I shared earlier.

We've just signed up to QB Bill Pay and are also having this issue. 

So I have no clue why this worked, but I cancelled the subscription, waited for it to expire, then got the subscription again and I haven't had the problem since. (finger crossed I didn't just jinx it) 

I moved to Melio. It's sad that Qb has not provided around real fix.

Hello there, Helen and everyone. Let's ensure you can continue working with any payment-related tasks in QuickBooks Online (QBO).  

Have you encountered any error messages when scheduling a payment with a vendor? May I know the QuickBooks Online version or subscription you're using? Any information will help me provide the appropriate instructions to resolve your concern.

In the meantime, I suggest performing some basic troubleshooting, as QuickBooks Online (QBO) periodically exhibits strange behavior caused by cached internet cache files. Perform the activity using an incognito window or a private browser. The keyboard shortcuts are as follows:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

If it's successful, return to your regular browser and clear your browser's history to refresh your website preferences. If not, I suggest using a different supported browser when logging in to your account because the QuickBooks version you're operating now may have a temporary malfunction. 

Additionally, you can generate reports to see an overview of your vendor bills or track the financial status of your business.

Leave a comment below or post again in the Community space if there's anything else you need to know about handling bill transactions. I'm always here to help you. Take care.

Has anyone found a solution to this? We're still having this issue with one particular vendor. If this doesn't get resolved, we're cancelling the subscription soon.

I see how challenging it is on your end to schedule payment to a particular vendor, Helena. Let me add info about this and direct you to the best help.

I'd like to know if there's an error message when you schedule a payment for that particular vendor, and if you perform the troubleshooting step my colleague @SirielJeaB suggested.

If not, I recommend performing it. If you're done and the issue persists, you can download the PDF version of the bill by opening the transactions and clicking the Print icon. Check out the sample screenshot below:



In the meantime, manually send it to your vendor using your email. Once they pay, go to the
Pay Bills tab to record it manually. Here's how:

1. Click the +New icon.
2. Select Pay Bills from the Vendors column.
3. Tick the box of the bill you want to mark as paid. Then, Save and close.

You can read this article for more information: Enter and manage bills and bill payments in QuickBooks Online.

Another way around is to manually upload the bill payment transaction in QBO via CSV file. Then, match it with the bill transaction to automatically mark it as paid.

If the bank account you'll utilize to pay your vendor is connected to QBO, the transaction will be imported into the Banking Transactions page automatically. All you need to do is find and match it with the bill transaction from the For Review section.

Additionally, I recommend contacting the QuickBooks Online (QBO) Care Team to isolate your issue of scheduling payment for a particular vendor so they can help you find the root cause and provide you with a fix.

If you want to learn how to run the Vendor Balance Detail report to keep track on your vendor transactions, you can check this article: Run reports in QuickBooks Online.

You can always return here if you have additional questions about managing your vendor bills. We'll be willing to assist you. Have a good one.

@helenayew 

Are you using QB Billpay to pay this vendor?