Aspire Bank connection no longer works

Michael196 · ‎July 10, 2022

My quickbooks online connection to Aspire (aspireapp.com) no longer works.

The error message I have been getting in Quickbooks for nearly a month is:

Something isn't working

Sorry, we can't update your account. Please wait a few hours and try updating again (101).

We reported this and will notify you when it's fixed

So the advice of waiting a few hours isn't working in this case. It last synced correctly June 16, and is now July 10.

I reported it to Aspire bank, and their response is:

We apologize to hear about the issue of syncing your Aspire account to Quickbooks. Please know that the connection with Aspire and Quickbooks is mainly handled by them.

With this, we kindly advise you to kindly raise a ticket directly with Quickbooks. QB will do the investigation and if they found that this is an Aspire issue, they will redirect it to us internally.

Can this be investigated by Quickbooks?

Thank you!

Kevin_C · ‎July 10, 2022

Thanks for the in-depth details you've shared with us, @Michael196. Let me make it up to you by making sure you'll get the best help available so this issue gets sorted out right away.

You’ll encounter this error 101 when trying to add a bank with no valid account from your online banking account that satisfies at least one of the criteria below:

There have been no transactions in the last 12 months

Unable to accept the terms and agreements from your online banking website.

Since your bank mentioned that there were no issues on their end, I suggest reaching out to our Technical Support Team. This way, they'll be able to do further investigation into this concern. I'll be happy to guide you through the steps of how to reach out to them. Here's how:

Log in to your QuickBooks Online (QBO) account.
Click the ? Help button at the top right corner.
Go to the Search tab, then select Contact Us.
Enter a brief discussion with your concern, then click Continue.
Choose how you want to contact our support and fill in the information.

You can refer to this article for the different types of support we offer at Intuit and their availability: Support hours and types.

Also, kindly check out this article if you haven't performed some troubleshooting steps to fix bank error 101 in QBO: Fix bank error 101.

For future reference, here are some articles that you can read to help speed up the review process of your online bank transactions:

Please let me know how it goes after contacting our support team. I want to make sure everything's all set with this concern. Keep safe!

Fiat Lux - ASIA · ‎July 10, 2022

@Michael196

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

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