If you see in the Merchant Service Center the deposit is put on hold, it means there was something unexpected we’d like to look at. We review unexpected transactions to help you protect from fraud and keep you and your customers safe.
Please look for the sent email from us attaching the detailed instructions. This includes request information about the deposit and your business to help speed up our review.
If you're referring to the bank account on hold when sending direct deposits due to non-sufficient funds, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and help you with this issue.
Click Help on the top menu.
Choose Contact Us.
Enter direct deposit pending status in the What can we help you with? field.
Hit Let's talk.
Select Get a callback, Start a chat or Get the number to connect with us.