Bank account won't sync

I gladly welcome you to the Community forum. It's a great pleasure to assist you in syncing your Menards Contractors card with QuickBooks Online (QBO).

Do you see an error message when connecting your bank account in QuickBooks Online? Your organization might be having maintenance or server issues, resulting in the inability to sync your bank account to QBO. Let's perform a manual update to obtain the latest available transactions from your account. I'd be happy to show you how:

1. Go to Banking, then select Transactions.
2. Click Bank transactions.
3. Select the bank account, then hit on the Update button.

When finished, this updates all transactions using your bank or credit card. Please also adhere to the onscreen directions if a notice requesting more authentication appears.

Visit this article to learn how to manually import transactions from your bank or credit cards into QuickBooks Online: Manually upload transactions into QuickBooks Online.

You can also use these articles moving forward to manage your transaction in QuickBooks Online:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

If you need further assistance syncing your bank account, drop by again. We're always here to lend a helping hand. Have a successful year with QuickBooks. 

@wjcontracting 

Try opening your QBO account on any private/incognito browser. If the same error persists, use MT Online or one of the converter tools (e.g csv2qbo) as a workaround.

https://www.moneythumb.com/?ref=110

Hi,

I am having an issue with my Bank account suddenly not connecting.  It has been connected and working since 2019 and now stopped.  I have an error code of (103).  My credentials work fine when I go to the bank website and log in there.  It is FNB of PA and the Business log in.  I called FNB and they said the url path is incorrect, that it is trying to log into personal accounts and not business, so I don't know what has changed, but I can't choose the url path when logging in through QB.  Are you able to help resolve?

Hello there, TGray2.

Currently, there's an ongoing investigation (INV-104371) into customers experiencing issues connecting their FNB of PA in QuickBooks Online (QBO). With this, I recommend contacting our support team for you to be added to the list of affected users and receive email updates.

Here's How:

1. Log in to your QBO company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Once connected, you can now match and categorize them. They will go into your accounts after you review them:
 

• Categorize online bank transactions in QBO
• Match online bank transactions in QBO

I'll keep an eye out for your reply. If you have further questions about connecting your bank in QBO or any QuickBooks-related concerns, feel free to include them in the comments. We're here to assist you 24/7.

Hello,

Thank you for the quick response. I will go onto QB online and chat, but I believe it is the same issue others are having.  After talking with FNB, they seem to know of the issue and that other customers are having the same problem.  Do you know when the investigation started with them?  Just wondering how long this might take to correct.

Thanks for getting back, TGray2.

This ongoing investigation started on the 6th of May, 2024. Our engineers are working on this to get it sorted out and resolved as soon as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

Additionally, I'm adding this article just in case you want to set up rules once you're bank is connected: Set up bank rules to categorize online banking transactions in QuickBooks Online.

Your follow-up questions are always welcome in the Community. We are here to assist you at any time.

ok, yes. My last sync was on 5/3/24, so Monday 5/6/24 is when I noticed the issue.  Hoping they can fix this pretty quickly.

Thank you.

I acknowledge that syncing your bank in QuickBooks Online (QBO) is important to your business, @TGray2.

Since there's an ongoing investigation, our engineers are working on this to resolve it as soon as possible.  If this is still an ongoing issue. You can contact our support team for more help. And they can add you as one of the affected users.

Our support team business hours are from Monday to Friday, 6 AM to 6 PM, and Saturdays from 6 AM to 3 PM PST. You can contact our support team at your best time.

An article addresses issues with importing bank transactions into QuickBooks Online: Troubleshoot issues with Bank Feeds.

Please let me know if you have more queries about syncing your bank account. I'll be here to answer your questions

one more quick question...will I get a notification when the issue has been resolved?

One more quick question...will I get a notification when the issue is resolved?

Thanks for your follow-up question, @TGray2. Allow me to step in and share some information about the ongoing investigation when syncing bank info to QuickBooks.

Yes, once you've contacted our Support Team regarding this ongoing issue they will add you as affected users and once the issue is resolved they will notify you via email.

For future use, here's a guide on reconciling your accounts to ensure your accounts in QuickBooks match your real-life ones: Reconcile an account.

I'll be around if you still have questions about bank connectivity. Drop them in the comment section below, and I'll happily answer them. Take care and have a nice day ahead.

I was just wondering if there has been a fix for this yet? My bank account also won't sync. I have been having this issue since May as well.

Good evening, @tcauto241. 

Thanks for chiming in on this thread. 

The investigation was closed saying that they fixed the issue. However, since you're still having problems with this, I recommend contacting our Customer Support Team. They'll be able to review your account with you to ensure there isn't a new investigation. 

Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your problem and tap Let's talk. 
4. Scroll down and choose to Get a callback. 

Keep us updated on how the call goes. We're always here to lend a helping hand. Take care! 

Hello,

Yes, it was fixed. I had to call my bank though and they to unlock my account online.  I was locked out because I tried too many times to log in.  After they unlocked the account I was able to put in my credentials and reconnect the account.  You might want to try your bank first.

Hope this helps.