I had gone through our companies’ chart of accounts and added general ledger account numbers to the front of each account to get organized. Now when we do a bank transaction dump, the systems rules that we set changed and won't let us put in the new rule for future transactions. Do you know why? Does it have to do with adding the numbers? I believe it is defaulting to the first one so if I changed the numbers around will it just default to the first one? This is listed under the RUN REPORT and we have an option of making it inactive but then the system says
This account cannot be deleted because it is used by a product or service.
Hey there, @SLB4. Thanks for reaching out to the Community.
I'm happy to help out here. Since you made changes to the formatting of the account numbers, your browser's cache may still have the old information stored, so I recommend clearing your cache and cookies. Your browser stores these files to remember settings and make websites faster, but when making system-wide changes, they can cause some issues. Just click on your preferred browser below to get the steps to clear those out: